What are the responsibilities and job description for the Channel Sales Operations Manager position at NinjaOne?
Description
About the Role
NinjaOne’s partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.
In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You’ll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently.
This is a critical builder role at the heart of how our channel accelerates revenue.
Location - Hybrid in Austin, TX (In the office 3 days per week Monday, Tuesday, and Thursday)
What You’ll Be Doing
Process Optimization & Scale
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140 countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid
About the Role
NinjaOne’s partner ecosystem is one of the strongest drivers of our global growth, especially across our MSP, SMB, Mid-Market, and emerging Enterprise motions. As we scale, we need a Channel Operations Manager who can bring structure, speed, and scalability to every operational layer that supports our partner ecosystem.
In this role, you will own the operational infrastructure for all partner motions, focusing on end-to-end operational systems that surround the quote-to-cash motion, including partner data governance, routing, attribution, program workflows, enterprise-channel readiness, RFP coordination, partner onboarding, and process optimization across regions and segments. You’ll work closely with Channel Sales Leadership, Deal Desk, Billing, Finance, Legal, Sales Ops, and Sales Systems to keep our partner motion running smoothly and consistently.
This is a critical builder role at the heart of how our channel accelerates revenue.
Location - Hybrid in Austin, TX (In the office 3 days per week Monday, Tuesday, and Thursday)
What You’ll Be Doing
Process Optimization & Scale
- Standardize partner workflows globally (Americas, EMEA, APAC)
- Identify bottlenecks and implement process improvements
- Partner with Sales Systems to automate quoting, approvals, routing, and partner tagging in Salesforce
- Identify operational bottlenecks and recommend improvements
- Support maintenance of clean partner data, account hierarchies, and opportunity attribution in Salesforce
- Support dashboards and reporting for partner pipeline, bookings, and performance
- Partner with Sales Systems to automate partner workflows (routing, onboarding, attribution rules)
- Collaborate with Channel Sales Leadership on operational readiness for MSP Enterprise partner motions
- Manage RFP responses (including templates), questionnaires, and compliance documentation while building repeatable partner proposal workflows
- Reviewing and processing incoming channel purchase orders, ensuring data alignment and accuracy across CRM, quotes, and POs, ensuring timely closure of channel deals and escalating any issues before second-line billing review
- Partner with Billing/Deal Desk, Finance, Legal, Sales Ops, and Sales Systems to ensure smooth execution across the quote-to-cash lifecycle
- Other duties as needed
- 2–3 years in Channel Operations, Sales Operations, Deal Desk, Partner Ops, or similar GTM Ops roles in B2B SaaS
- Experience supporting MSP, reseller, VAR, distributor, or channel-driven SaaS motions.
- Strong Salesforce proficiency (opportunity structure, quoting, partner tagging, custom workflows)
- Excellent communication and cross-functional communication skills (Sales, Channel, Legal, Deal Desk, Finance, Sales Systems)
- Problem-solver mindset and drive for operational excellence: you anticipate what’s broken before it breaks and put preventive systems in place
- Bonus: Experience with DealHub CPQ, RFP management, partner portals, understanding of global channel compliance as well as discounting rules and margin optimization
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140 countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid