What are the responsibilities and job description for the Sales Representative position at Nikki Kaur Insurance Agency, Inc.?
At Nikki Kaur Insurance Agency, Inc. we pride ourselves on being exceptional and our Sales Associates are at the forefront of our operation. We are looking for highly self-motivated sales individuals who are seeking a fast-paced, lively, and competitive work environment. We are a driven team of competitive individuals who work together to be successful.
As a Sales Associate, you are the face of the organization. Be confident and attentive answering inbound and making outbound sales calls. We provide holistic solutions and expect our associates to be flexible in learning new products and providing customers with an educated perspective on which solution best suits their needs not just today, but as their insurance needs evolve over time.
Insurance is a highly regulated industry and compliance is everything, we hold all team members to high ethical standards. As a Sales Associate your interpersonal and communication skills are vital to build client relationships and demonstrate why our partners trust us to deliver growth for tomorrow.
What we offer:
- In-Office/Hybrid/Remote Positions
- Highly competitive base salary
- Monthly bonus for achieving individual goals
- 40 Hours of PTO accrued after 1 year at the agency
- 40 hours of sick time accrued at the beginning of employment On the job training
- Opportunities for growth within the organization
- Diverse, casual atmosphere
- Unlimited earning potential
Responsibilities and Objectives:
- Answer Inbound calls for prospects seeking new policies for personal lines insurance including auto, home, or umbrella insurance policies
- Be able to convert prospects into active new customers and cross-sale other products
- Advise clients regarding carrier insurance products and state insurance guidelines
- Cross-sale a variety of products and recommend clients options optimized to their needs
- Be an expert on product knowledge given during training and state insurance guidelines
- Provide feedback and ideas on how to better internal processes to meet customer needs more effectively
- Handle and resolve customer needs/complaints, determine cause of problem, expedite correction and follow up to ensure resolution
- Focus on 100% dedication to taking care of customers from beginning to end, going the extra mile to ensure customer satisfaction
- Increase customer utilized products by providing policy gaps and/or missing lines of business (cross selling and up-selling)
- Show a dedication to handling cancellation requests with a focus on retaining business
- Meticulously maintain a customer database
- Identify situations that require follow-up to prevent future call-backs, dissatisfaction, or impact to customer retention
Qualifications:
- 1 Years of Personal Lines Insurance Experience
- Resident Personal Lines Insurance License a must
- Bilingual a strongly preferred
- Highschool diploma or GED equivalent
- Applicants may be subject to background check
- Strong Work Ethic
- Strong Internal Communication skills
- Ability to handle high sales volume calls while maintaining professional outlook
- Desire to grow one’s individual sales skillset
- Propensity to work with others and come up with new ideas
- Ability to communicate effectively and efficiently via text, email, and voice
Preferred Qualification:
- Prior remote experience preferred
- Active L&H License not required but a bonus
- Industry designations such as: CIC, CISR
- Experience using VOIP dialers, CRM, and agency management tools
- Experience with Auto and Home Insurance Sales
- Proven track record of sales growth
- Strong Personal Insurance circle of influence (large network of financial industries such as: real estate, lenders, banking etc.)
- Experience with Microsoft Office