Customer Service and Executive Support Specialist

Company Description

R26_0006595

We are seeking a dedicated and dynamic individual to join our corporate headquarters team as a Customer Service and Executive Support Specialist. This role is pivotal in ensuring exceptional customer service, engaging visitor experiences, and providing comprehensive support to our executive team. The ideal candidate will possess strong collaboration skills and a passion for delivering outstanding service.

This is a onsite position for anyone currently living in the Chicago, IL area. 

Work schedule:  7:30 am to 4:00 pm.  30 minute lunch.  Must have flexible hours if need changes, 40 hours per week, evenings as needed travel as needed but rare. 

Job Description

• Customer Service Excellence: Provide top-tier customer service to clients, partners, and visitors, ensuring all interactions are handled professionally and efficiently.
• Visitor Engagement: Greet and assist visitors, ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.
• Executive Support: Assist executives with scheduling, travel arrangements, meeting coordination, and other administrative tasks. Ensure executives are well-prepared for meetings and events.
• Collaboration: Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.
• Problem Solving: Address and resolve customer inquiries and issues promptly. Escalate complex issues to appropriate departments when necessary.
• Administrative Duties: Manage office supplies, handle correspondence, and maintain organized records. Support office management tasks as needed.
• Financial Management: Assist with budgeting, expense tracking, PO filing and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.
• Tactical and Hands-On Work: Meeting set ups and break downs including chairs, tables, flip charts, food coordination, clean up, etc. Provide on-site facility support such as photographing office details, purchasing and neatly stocking office and pantry supplies, providing signage support, etc. Perform other hands-on tasks, inspections and filing work orders to ensure the office runs smoothly.

Qualifications

• Experience: Minimum of 3 years in a customer service, executive support, or administrative role, preferably in a corporate setting.
• Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and financial management software.
• Attributes: Professional demeanor, proactive attitude, and a team player. Ability to handle confidential information with discretion.
• Education: Bachelor’s degree in Business Administration, Finance, Communications, or a related field preferred.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $40,000 - $50,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.  

• Comprehensive healthcare plan (medical, Rx, dental, and vision). 
• Flexible spending accounts and a Health Savings Account (including company contributions). 
• Life and AD&D insurance. 
• 401(k) retirement plan including company matching contributions. 
• Disability insurance. 
• Tuition Reimbursement. 
• Discretionary paid time off program and 11 paid holidays. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100 markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion