What are the responsibilities and job description for the Showroom Customer Service Representative position at NICOLOCK DESIGN STUDIOS?
Nicolock Paving Stones is seeking to hire a Showroom Customer Service Representative on Long Island. This is the first of its kind paving stone and outdoor living showroom. We need to hire a high energy individual that will be Seaford based with flexibility to work in our Seaford location to support in growing the market share business. Full-time and part-time available.
The right candidate must have high energy, be communicative and be excited about making an impact on customer services and growing the business. As a Showroom Customer Service rep. you will be delivering exceptional experience for our retail customers, helping them to create their dream backyard oasis. The ideal candidate must have a background in retail/contractors experience.
Responsibilities:
- Meet and greet customers.
- Track and enter new customers into our system and set up design appointments with customers that visit our stores. Increase sales through developing relations with new and existing customers.
- Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, etc.
- Managing a customer lead and generating appointments & managing outstanding quotes to ensure sales are converted.
- Listen and capture customer requirements to ensure the design meets or exceeds customer expectations on their backyard oasis.
- Generate inspirational designs from customer requirements using our outdoor kitchen designing software.
- Organize store merchandise with the customer’s goals in mind.
- Able to deliver world-class customer service.
- Implementing and developing an effective sales strategy to drive sales.
- Create eye-catching product displays at our retail location.
- Rotate, stock, and price store merchandise.
- Maintaining an accurate record of all leads, customers’ accounts and sales by using CRM software.
- Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.
- Keeping abreast of latest industry product developments by attending meetings, training workshops, and industry events.
- Strategically negotiating with potential and existing customers to close sales.
- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds and stand for long periods of time.
- Promote a positive culture of teamwork, inclusion, and collaboration.
- Maintain familiarity with current vendor promotions and special services.
Requirement:
- High school diploma, or GED.
- You must work in a retail/contractor’s environment.
- You have 6 months’ experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
- You can read, write, and perform basic arithmetic (addition and subtraction).
- You can work nights and weekends as required.
- You’re customer-focused and goal-oriented.
- You have experience using a computer and are able to use design programs which includes inputting, accessing, modifying, or outputting information.
Job Types: Full-time, Part-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $24