What are the responsibilities and job description for the Customer Service Representative position at Independent Home?
Independent Home is seeking a professional, organized, and customer-focused Customer Service Representative to join our growing team. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and solving problems.
Responsibilities:
· Answer inbound customer calls and emails professionally.
- Schedule service appointments and coordinate with technicians.
- Assist customers with service inquiries, warranty requests, and general support.
- Troubleshoot basic plumbing-related questions over the phone when appropriate.
- Maintain accurate customer records and service notes.
- Communicate effectively with technicians, management, and customers.
- Follow up with customers to ensure satisfaction after service visits.
- Process work orders and update internal systems.
Qualifications:
· Previous customer service experience required.
- Basic plumbing knowledge or experience in the plumbing, construction, or home improvement industry preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, Microsoft Office, and customer management software.
- Positive attitude, dependable, and team-oriented.
What We Offer:
· Competitive pay based on experience.
- Full-time, stable position.
- Paid training.
- Friendly and supportive work environment.
Location: West Hempstead, NY
Schedule: Monday–Friday (9am - 5Pm)
If you're passionate about helping customers and have plumbing knowledge, we'd love to hear from you!
Apply today by sending your resume to: jobs@independenthome.com
Job Type: Full-time
Benefits:
· 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Typical shift — Mon thru Fri. 9am to 5pm
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Work Location: In person
Salary : $20 - $25