Advisory Operations Specialist

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Advisory Operations Specialist provides administrative support to the Wealth Department by researching and updating client data across platforms, assisting in account maintenance efforts, reviewing system data feeds, participating in data integrity projects, and executing on routine duties as assigned. This role is responsible for day-to-day case completion, responding to advisor and client service associate requests, performing account maintenance functions, and reviewing and completing standard operating procedures (SOPs).

As An Advisory Operations Specialist, You Will

• Manage CRM system for Advisors and support staff including household maintenance, account aggregation, client data reporting, and case completion.
• Internal processing of clerical functions involved in opening and closing client accounts, to ensure consistency across all platforms.
• Maintain data aggregation system by organizing accounts into households and verifying data accuracy for integration with the bank-wide CRM.
• Assist with compliance projects such as annual disclosures, fee schedule audits, and investment model reviews.
• Respond to advisor and client service associate requests, ensuring timely and accurate resolution.
• Perform account maintenance tasks, including updating client information across all relevant systems.
• Reconcile account information across applications and external custodian sources.
• Maintain standards for internal client file and data integrity.
• Participate in the development, composition, and adoption of team standard operating procedures.
• Provide support to front-end office through user credential set-up and maintenance.
• Assist in the onboarding of new hires and processing of employee transitions and terminations.
• Ensure all activities comply with internal policies and external regulations, identifying and mitigating potential risks.
• Identify opportunities to streamline operations and enhance efficiency, implementing best practices and innovative solutions.
• Attend department meetings and stay current on knowledge of Wealth Management policies, procedures, products, etc. in an ever-changing regulatory environment.
• Assist with compliance and firm transition projects, including but not limited to annual disclosure updates, fee schedule audits, client list generation, and book of business changes.
• Responsible for participation in duties such as scanning, efiling, faxing, check deposits, mail retrieval, and file archiving.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned.
  
  

Qualifications

• High School diploma or equivalent required. Associate or bachelor’s degree in related field preferred
• 1-3 years of administrative experience
• Experience in Wealth Management or financial services preferred
• Moderate proficiency in Microsoft Office Suite. Experience with Salesforce, and Custodian/Broker Dealer platforms preferred.
• Demonstrated ability to prioritize, multi-task, and complete work with a sense of urgency.
• Self-motivated and resourceful, with a penchant for efficiency.
• Must have solid analytical skills, great attention to detail, and be solution oriented.
• Intellectual curiosity and knowledge of financial services, asset management and/or investment operations.
• Highly flexible and adaptive to change through unexpected events.
• Functions well in a team atmosphere with a positive attitude.
• Operates with the highest degree of integrity, professionalism, and discretion to maintain strict confidentiality.
  
  

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PT0 & 11 1/2 Paid Holidays
  
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled