Store Manager

At Nick’s Menswear, we’re redefining the in-store experience for our valued clientele. We pride ourselves on the fact that we are experts in providing our customers with the best product, best fit at the best price. We are a diverse team of individuals who are passionate about making sure our customers look and feel their best on some of the most important days of their life, and truly any day they are dressed by Nick’s! We love what we do and our customer reviews reflect our commitment to excellence.

If you’re looking for just another retail job, you can work anywhere, but if you’re the best at modeling and leading your team to provide an exceptional customer experience, come work for Nick’s Menswear. We are looking for an experienced Store Manager to join our team!

Enough about us, here’s what we’re looking for from you!

Our Store Managers are the carrier of our culture and model our company values of Extreme Ownership, Refreshing Candor and Constant Evolution. They are laser focused on making sure every aspect of the in-store experience provides an exceptional in store experience.

Some of their main responsibilities include:

Team Accountability

• Ensuring the team is always providing exceptional customer service at all times
• Ensuring associates are aware and held accountable to all policies and procedures
• Modeling sales expectations by utilizing various techniques and communicating product knowledge to the client; recommending merchandise selections or help locating merchandise based on what you as the expert knows is best for the client
• Providing real-time performance coaching and feedback for all employees
• Provide instruction in the moment, as soon as behaviors that can be improved are observed

Staffing

• Creating the weekly staffing schedule
• Always looking for talent to join the store team

Training

• Ensuring all team members have the tools and training needed to succeed in their role. This includes but is not limited to:
• Ensuring the team is proficient in all daily tasks (store organization and cleanliness, POS transactions, product merchandising, etc.)
• Ensuring team is fluent in all aspects of product knowledge
• Reinforcing training to ensure all team members are experts in the selling verbiage and scripts
• Demonstrating proficiency in all aspects of working with Wedding clients
• Ensure team is motivated to provide the highest level of customer service to wedding clients and have the knowledge to provide the best wedding options for the couple and for the business
• Spending extra time with team members who are not ramping up to the level of performance required

Store Standards

• Ensuring the store maintains the highest level of cleanliness and organization at all times

Tailor Shop

• Coordinating workload with tailors on expected promise dates and ability to deliver to those dates
• Working with the General Manager when staffing issues arise to find coverage
• Holding tailors accountable to completing their daily work tasks

Overall Operations

• Anticipating and addressing problems and escalating immediately when necessary
• Ensuring prompt resolution of customer, team, store concerns

Do these attributes describe you?

• 5 years retail / customer service leadership experience
• Entrepreneurial mentality with experience providing the best customer experience
• Experience as a hands-on leader with professional maturity who loves being on the sales floor to motivate, coach, and help teams succeed
• A knack for attracting, identifying, and inspiring employees
• Strong emotional intelligence, resilience, communication skills, and the ability to influence team members
• Ability to work full time including variable hours including mornings, evenings, weekends and/ or holidays
• Standing for long periods of time

If so, apply now! We can’t wait to meet you!

Nick’s Menswear is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Schedule: Varies

Benefits:

• Health, dental, vision insurance after 60 days
• Paid time off
• 50% employee discount
• Custom "Made to Measure" Commission

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Tucson, AZ 85711 (Preferred)

Work Location: In person