MANUFACTURING Account Administrator

NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton to name a few. Our growing company employs nearly 600 people in Washington, Tennessee, Ohio, and Texas. We offer a competitive compensation and benefits package which includes health and dental insurance, 401(k) plan, and tuition reimbursement. Our fun, family like atmosphere provides a great place to work where employees are celebrated through a wide variety of employee events and recognition programs. Visit us at www.nicglobalms.com to learn more. NIC Global is an equal opportunity employer.

JOB TITLE: Manufacturing Account Administrator
LOCATION: Tennessee

SUMMARY 

The position holds a very important role within the company.  They act as a liaison between all internal departments and our external customers by providing the highest level of customer service; proactive problem solving, beginning- to- end follow up (internally and externally); prompt and professional verbal and written communication; and taking ownership of customer inquiries and problems.  Developing collaborative relationships by providing accurate, timely, and comprehensive information to all parties is critical in this position.    

ESSENTIAL FUNCTIONS/DUTIES

• Establishes an excellent relationship with our customers; available to receive, return, and answer inquiries/concerns promptly.  
• Manages purchase orders from our customers.  Receives and reviews the purchase orders to ensure it meets company requirements, pricing is correct, and lead times are reasonable. Creates new sales orders and enters the PO into our ERP system.  Reviews and implement changes to purchase order dates and quantities.  
• Ensure all sales orders contain correct sales prices.  Updates sales orders and pricing tables when sales prices change.  
• Manage customer request for quotations:
  • Receive, Acknowledge RFQ’s to the customer and log in NIC’s system for processing. 
  • Submit pricing to customers through their ERP system, e-mail or portal. 
  • Submit and manage requests for drawing changes and conditions with proposals. 
• Performs other duties as assigned by management. 
• This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.

QUALIFICATIONS

• Minimum of associate’s degree preferred, but equivalent level of demonstrated experience in a Manufacturing Administrative role is acceptable.
• 3 year of customer service or equivalent experience.
• Syteline skills a plus (ERP System) but not required.
• Knowledge of manufacturing industry is helpful.
• Intermediate computer skills. Ability to analyze data in excels using Pivot tables, Look-Up Formulas, etc.  Experience using an ERP system.
• Strong communication (written and oral) skills with both internal and external customers.
• Strong attention to detail and ability to multi-task.
• Strong problem-solving ability.