2205 Business Development Manager

Title: Business Development Manager 

Location: Danvers, MA

Commitment: Full-Time, Exempt

Workplace Summary

Backer Hotwatt, Inc., established in 1952, is a leader in manufacturing electrical components that solve complex thermal problems. The most important companies in the medical device, semiconductor, test & measurement and HVAV industries rely on Backer Hotwatt for our outstanding quality and customer driven culture.

The Business Development Manager serves as a key customer-facing role responsible for managing inbound inquiries, developing new business opportunities, and supporting existing OEM accounts. This position blends customer service, technical sales, and account management, while also incorporating select sales leadership responsibilities such as pipeline oversight and mentoring support.

Key Responsibilities

Sales & Business Development

• Manage inbound inquiries via email and phone, qualifying opportunities and identifying customer needs 
• Prepare and deliver accurate quotes in a timely manner 
• Actively develop and grow OEM and industrial accounts through relationship building and follow-up 
• Identify new business opportunities and support outbound prospecting efforts 
• Maintain ownership of the sales cycle from initial inquiry through order placement 
• Represent the company during trade shows (2 per year)

Account Management

• Serve as the primary point of contact for key accounts 
• Manage customer expectations, timelines, and communication throughout the order process 
• Maintain accurate and up-to-date customer records in CRM systems 
• Ensure high levels of customer satisfaction and retention 

Cross-Functional Collaboration

• Work closely with engineering, production/planning, and shipping to ensure accurate execution of orders 
• Participate in production and planning meetings to align customer needs with operational capabilities 
• Communicate customer requirements clearly to internal teams 

Sales Operations & Reporting

• Track and manage sales pipeline, including lead distribution and follow-up accountability 
• Ensure all inquiries are acknowledged within 2–3 hours 

Sales Leadership / Management Support

• Assist in prioritizing and distributing incoming leads across the team 
• Provide guidance or informal mentorship to junior team members or customer service staff 
• Support continuous improvement of sales processes, response times, and customer experience 
• Collaborate with leadership on territory planning, account strategy, and revenue growth initiatives 

What We Are Looking For

Requirements:

• Associate’s degree or equivalent experience 
• Minimum 2 years of experience in customer service, inside sales, or industrial sales 
• Strong communication skills (written and verbal) 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) 
• Ability to manage multiple priorities in a fast-paced, team-oriented environment 
• 25% Travel

Preferred Qualifications:

• Experience in industrial, manufacturing, or OEM sales environments 
• Familiarity with CRM systems (HubSpot preferred) 
• Technical aptitude or experience working with engineered products 
• Exposure to quoting, pricing, or sales pipeline management

Additional Duties You Should Understand:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Backer Hotwatt, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.