What are the responsibilities and job description for the Operational Facilitator position at NHS Scotland?
NHS Scotland
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who We Are
NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website -
Position
An exciting opportunity has arisen within the Ayrshire Urgent Care Service (AUCS) for motivated and proactive Operational Facilitators.
This role provides an essential point of coordination within the service. You will act as the single point of contact for all incoming telephone enquiries, including calls from District Nursing, Social Work, professionaltoprofessional clinical teams, and other internal partners. You will ensure that calls are handled efficiently, directed to the correct pathway, and managed in line with service processes and priorities.
As an Operational Facilitator, you will support the delivery of a timely and effective appointment system and assist with the coordination of home visits. Working closely with multidisciplinary colleagues, you will provide dependable operational support and contribute to the smooth daytoday running of AUCS. This post is offered on a permanent basis..
Hours
Post 1: 15 hours per week
Post 2: 10.11 hours per week
Post 3: 22.28 hours per week
Post 4: 7.50 hours per week
Please indicate on your application which post you wish to be considered for. These posts involve a variety of shifts covering a 24hour period, seven days a week, including public holidays. Applicants must be willing to work across all three of our Primary Care Treatment Centres: Ayrshire Central, Ayr Hospital, and Crosshouse Hospital.
UK Driving Licence
A UK driving licence is essential for this role.
What You Will Do
You will have good organisational and communication skills and be able to work effectively as part of a busy team. We are looking for an enthusiastic and motivated individual who can contribute positively to the daytoday running of the service.
For further information on the role please click the link below to view the job description.
Knowledge, Training And/or Experience Required For This Post
You should be educated to SVQ Level 2 in Business Administration or have equivalent relevant experience. The post holder must be able to work well under pressure and maintain accuracy while delivering a high standard of support.
For further information on the requirements for the role please click the link below to view the person specification
If you want to find out more about the role, please contact the Duty Team Manager on 07971 115 933 or
RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.
Please visit for further information.
We are unable to provide sponsorship for Band 2 posts or bank contracts.
Additional Information For Candidates
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Who We Are
NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.
In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.
To find out more about NHS Ayrshire and Arran please visit our website -
Position
An exciting opportunity has arisen within the Ayrshire Urgent Care Service (AUCS) for motivated and proactive Operational Facilitators.
This role provides an essential point of coordination within the service. You will act as the single point of contact for all incoming telephone enquiries, including calls from District Nursing, Social Work, professionaltoprofessional clinical teams, and other internal partners. You will ensure that calls are handled efficiently, directed to the correct pathway, and managed in line with service processes and priorities.
As an Operational Facilitator, you will support the delivery of a timely and effective appointment system and assist with the coordination of home visits. Working closely with multidisciplinary colleagues, you will provide dependable operational support and contribute to the smooth daytoday running of AUCS. This post is offered on a permanent basis..
Hours
Post 1: 15 hours per week
Post 2: 10.11 hours per week
Post 3: 22.28 hours per week
Post 4: 7.50 hours per week
Please indicate on your application which post you wish to be considered for. These posts involve a variety of shifts covering a 24hour period, seven days a week, including public holidays. Applicants must be willing to work across all three of our Primary Care Treatment Centres: Ayrshire Central, Ayr Hospital, and Crosshouse Hospital.
UK Driving Licence
A UK driving licence is essential for this role.
What You Will Do
You will have good organisational and communication skills and be able to work effectively as part of a busy team. We are looking for an enthusiastic and motivated individual who can contribute positively to the daytoday running of the service.
For further information on the role please click the link below to view the job description.
Knowledge, Training And/or Experience Required For This Post
You should be educated to SVQ Level 2 in Business Administration or have equivalent relevant experience. The post holder must be able to work well under pressure and maintain accuracy while delivering a high standard of support.
For further information on the requirements for the role please click the link below to view the person specification
If you want to find out more about the role, please contact the Duty Team Manager on 07971 115 933 or
RIGHT TO WORK / CERTIFICATES OF SPONSORSHIP
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.
Please visit for further information.
We are unable to provide sponsorship for Band 2 posts or bank contracts.
Additional Information For Candidates
- You should apply for this post by completing the application process on NHS Jobs Scotland.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date. Late applications will not be accepted.
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- Once you have submitted your application form you will be unable to make any amendments.
- Some of our vacancies are for internal candidates only. If you are a staff member, please ensure you update your NHS Jobs Scotland account profile to reflect that you are employed by NHS Ayrshire and Arran.
- Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.