What are the responsibilities and job description for the Helpdesk Analyst - Level 1 position at NHS Management, LLC?
JOB DETAILS
Are you someone who enjoys solving problems and helping others? Do you have a basic understanding of computers and want to grow your IT skills in a supportive environment? If so, we’d love to meet you!
We’re looking for a motivated Helpdesk Support Technician to join our team. This is a great opportunity for someone starting their IT career or looking to gain hands-on experience in a professional setting.
What You’ll Do
As Part Of Our IT Support Team, You Will
What We’re Looking For
You don’t need to know everything — we’re looking for someone with a strong foundation and a willingness to learn.
You’ll be part of a team that values professionalism, respect, teamwork, and excellent service. We are committed to maintaining a positive, respectful, and inclusive workplace that protects privacy, promotes safety, and supports professional growth.
If you’re ready to build your IT career while making a difference every day, apply today!
Job Ref #: 22a4b9cd-517c-4afc-9770-ca9524fa1380
Date Posted: 2026-08-12
Are you someone who enjoys solving problems and helping others? Do you have a basic understanding of computers and want to grow your IT skills in a supportive environment? If so, we’d love to meet you!
We’re looking for a motivated Helpdesk Support Technician to join our team. This is a great opportunity for someone starting their IT career or looking to gain hands-on experience in a professional setting.
What You’ll Do
As Part Of Our IT Support Team, You Will
- Answer incoming helpdesk calls and assist users with computer-related questions
- Troubleshoot basic software, hardware, and network issues
- Reset and manage user passwords
- Install or make minor repairs to computer equipment and software
- Create and update easy-to-follow help guides and FAQs
- Keep records of issues and solutions to help improve our support process
- Provide one-on-one training to staff who need extra help
- Escalate more complex technical issues to vendors or senior technicians
What We’re Looking For
You don’t need to know everything — we’re looking for someone with a strong foundation and a willingness to learn.
- Basic understanding of Windows operating systems
- Familiarity with common desktop applications (Microsoft Office, email, etc.)
- Strong customer service and communication skills
- A positive attitude and problem-solving mindset
- At least 18 years old
- Ability to speak, read, write, and understand English
- Valid driver’s license (travel between locations may be required)
- You enjoy helping others and explaining things clearly
- You stay calm in stressful situations
- You can work independently but also enjoy being part of a team
- You handle sensitive information responsibly and professionally
- You’re open to feedback and continuous learning
- Occasional evening or weekend hours may be required
- On-call support may be needed at times
- Ability to lift and carry up to 10–25 lbs occasionally
- Daily computer use is required
You’ll be part of a team that values professionalism, respect, teamwork, and excellent service. We are committed to maintaining a positive, respectful, and inclusive workplace that protects privacy, promotes safety, and supports professional growth.
If you’re ready to build your IT career while making a difference every day, apply today!
Job Ref #: 22a4b9cd-517c-4afc-9770-ca9524fa1380
Date Posted: 2026-08-12