What are the responsibilities and job description for the Maintenance Supervisor for The Reserve at Hickory Commons position at NHE, Inc.?
Maintenance Supervisor
Location: The Reserve at Hickory Commons - Winston-Salem, NC
SUMMARY:
The Maintenance Supervisor oversees the physical condition and maintenance operations of the apartment community. Responsibilities include repairs, make-readies, preventive maintenance, budget monitoring, and construction coordination. This role requires a flexible schedule, including weekends and holidays as needed.
KEY RESPONSIBILITIES
- Supervise and schedule maintenance staff; assign and monitor work
- Coordinate with the Community Manager on inspections, move-ins/outs, and priorities
- Manage service requests, ensuring timely completion and minimal callbacks
- Plan and oversee apartment make-ready processes
- Conduct daily property inspections to identify safety hazards and maintenance needs
- Perform and schedule preventive maintenance on equipment and units
- Order supplies and manage maintenance budget (with approval for major purchases)
- Coordinate vendor services, warranty work, and contract quality
- Support hiring, training, and performance evaluation of maintenance staff
- Ensure compliance with safety standards and conduct periodic safety audits
- Respond to emergencies (weather, fire, floods, etc.)
- Maintain organization and cleanliness of maintenance areas
- Assist other communities as needed and perform additional duties as assigned
SKILLS AND ABILITIES
- Strong knowledge of HVAC, plumbing, electrical systems, appliances, and general repairs
- Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities
- Strong communication and interpersonal skills
- Ability to work independently with attention to detail and professionalism
- Proficient with maintenance tools, equipment, and basic computer use
SUPERVISORY RESPONSIBILITIES
- Oversees maintenance staff including technicians and groundskeepers
QUALIFICATIONS
- High school diploma or equivalent required; technical training preferred
- Minimum 5 years general maintenance experience and 1 year of supervisory experience
- Multi-family maintenance experience preferred
- Valid driver’s license required
- Certifications: EPA (Freon), CAMT preferred; additional trade certifications a plus
TECHNICAL REQUIREMENTS
- Ability to troubleshoot HVAC, plumbing, electrical systems, appliances, and equipment
- Knowledge of preventive maintenance and safety practices
PHYSICAL REQUIREMENTS
- Regular standing, walking, lifting (50 lbs), climbing ladders, and outdoor work
- Ability to operate tools, equipment, and perform manual labor safely
WORK ENVIRONMENT
- Combination of indoor/outdoor work with moderate noise levels
- Exposure to weather, tools, and maintenance-related hazards
BENEFITS
Eligible full-time employees receive health (HDHP/PPO), dental, vision, life insurance, disability, HSA/FSA, EAP, 401(k), 12 holidays (including birthday), and up to 130 PTO hours.
ABOUT NHE, INC.
NHE is a Greenville, SC-based real estate management company specializing in multi-family housing and HOA management, delivering high-quality service through expertise, technology, and professional teams.
EOE