Maintenance Supervisor

Job Overview:

This role is responsible for ensuring a safe, clean, and well-maintained environment for our residents, staff and visitors. The Maintenance Supervisor will lead a team of maintenance personnel, coordinate work orders, perform routine inspections, and ensure compliance with safety and regulatory standards. The Maintenance Supervisor will need strong leadership skills, hands-on maintenance experience, and a proactive approach to problem solving.

Responsibilities:

• Supervise, train, and schedule maintenance staff to ensure efficient operations.
• Perform and oversee routine maintenance, repairs, and inspections of the building, equipment, and grounds.
• Manage all aspects of routine work order requests, including but not limited to: ensuring work orders are accurately entered, properly scheduled, clearly communicated to relevant parties (including the requestor), appropriately delegated, and completed to meet the expectations of all stakeholders.
• Respond promptly to work orders and resident maintenance requests.
• Ensure compliance with all safety, health, and fire regulations.
• Maintain HVAC, plumbing, electrical, and mechanical systems to ensure proper functionality.
• Manage inventory of maintenance supplies and equipment, ensuring cost-effective purchasing.
• Work closely with the administration team to coordinate renovations, vendor contracts, and capital improvement projects.
• Ensure emergency preparedness, including snow removal, power outages, and disaster response plans.
• Maintain accurate records of maintenance activities, inspections, and compliance requirements.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community.
• Knowledge of building systems, HVAC, plumbing, electrical, and safety regulations.
• Ability to lead a team, prioritize tasks, and manage multiple projects efficiently.
• Strong troubleshooting and problem-solving skills.
• Availability for on-call emergencies and after-hours support as needed.
• Ability to communicate effectively with residents, families, staff, vendors and the general public.
• Must have compassion for and desire to work with the elderly and understand that for each resident the facility is considered the Resident’s home.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, ethical, fair, dependable, respect confidentiality and the rights and privacy of others.
• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers.
• Perform job duties for residents and with team members in a courteous and professional manner.
• Take the initiative to ensure resident safety and satisfaction is a priority.
• Meet and greet visitors in a friendly, helpful manner (visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators).
• Answer phones appropriately, according to company and community standards.
• Communicate professionally and cooperate with supervisors and all community personnel.
• Ensure understanding and compliance about residents’ rights.
• Perform other duties as assigned.

Required Qualifications:

• EPA Certification is required.
• Minimum of 4 years of maintenance experience, with at least 2 years of experience in a supervisory role.
• Must pass a criminal background check.
• Must meet all health and safety requirements.
• Must be able to perform all duties and responsibilities, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or equivalent; technical training or certification in maintenance related fields are preferred.