What are the responsibilities and job description for the Residential Supervisor position at NFI Massachusetts, Inc.?
NFI Massachusetts Inc., a non-profit human services agency, is seeking a compassionate and experienced Residential Supervisor to join our residential youth programs located in Haverhill, Wilmington, Beverly, Peabody, and Amesbury, MA.
Our residential programs support youth in need of temporary out-of-home placement and serve adolescents and transitional-age youth (ages 12–22) with emotional, behavioral, and mental health challenges, often with histories of complex trauma. Youth are referred through the Department of Children and Families (DCF).
About the Role:
The Residential Supervisor is responsible for the overall day-to-day management of the program, including oversight of staff, youth, and daily operations. This role provides leadership, ensures a safe and therapeutic environment, and supports the development of both staff and youth through trauma-informed, strengths-based approaches.
Key Responsibilities:
- Provide direct supervision, coaching, and evaluation of Residential Counselors.
- Oversee the implementation of structured daily routines and program activities.
- Ensure a safe, supportive, and consistent environment for youth and staff.
- Maintain administrative oversight of daily tasks, documentation, and program procedures.
- Collaborate with program leadership to uphold agency policies, procedures, and standards of care.
- Serve as a positive role model for staff and youth, promoting growth, accountability, and teamwork.
Qualifications:
- High school diploma or GED required; college coursework in human services or related field preferred.
- At least one year of experience working in a residential setting with youth is required.
- Prior supervisory or leadership experience preferred.
- Strong interpersonal, organizational, and communication skills.
- Flexibility to work a varied schedule including days, evenings, weekends, and holidays.
- Valid U.S. driver’s license and reliable transportation required.
Status: Full-time | Hourly Rate: $25.00
NFI Massachusetts offers a comprehensive benefits package for full-time employees, including:
- Medical, Dental & Vision Insurance (multiple plan options)
- 403(b) Retirement Plan with potential employer match
- 3 Weeks Paid Vacation 11 Paid Holidays Paid Sick Leave
- Company-Paid Life & Long-Term Disability Insurance
- Tuition Reimbursement (up to $2,500 per year)
- Flexible Spending Accounts (FSA)
- Employee Assistance Programs (EAPs)
- Voluntary Benefits: Pet Insurance, Home & Auto, Legal Plan & more!
- Employee Referral Bonus Program
NFI Massachusetts Inc., is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce.
NFI Massachusetts participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.