What are the responsibilities and job description for the IT Support Analyst 0526 position at nexus IT group?
Responsibilities:
- Resolve Tier 1 IT issues via phone, email, and in-person at the office
- Manage and update tickets throughout the full lifecycle
- Create and disable accounts in AD Manager for new hires and terminations
- Track and report on onsite hardware inventory
- Administer mobile text messaging system and manage software lifecycle
- Perform system installations, updates, and routine maintenance to prevent outages
- Deliver IT orientation/training to new employees
- Prepare and maintain end-user documentation (training manuals, FAQs)
- Escalate advanced issues to the appropriate IT personnel
Qualifications:
- Windows 11 and Mac OS troubleshooting (hardware and software)
- Microsoft 365 / O365 suite: Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, OneNote
- Active Directory / AD Manager: new hire account creation, terminations, and access management
- Mobile device support: iPhones, iPads, MiFi devices
- Network fundamentals: WAN, LAN, (VoIP/telecom a plus)
- Peripheral troubleshooting: printers and related hardware
- Ticketing system experience (any platform; formal system experience is a plus)
- Microsoft Copilot usage within M365 apps — strongly preferred