Nextran Truck Centers

Service Manager - Tallahassee, FL

Are you driven by opportunity? Nextran Truck Centers is hiring.

The Service Manager is responsible for directing and coordinating all service department activities in a way that meets or exceeds customer expectations. The Service Manager is responsible for the profit and loss performance of the department.

Essential Duties

• Ensures proper procedures are followed and correct policies are in place to meet customer, OEM requirements and Nextran's requirements.
• Monitors and maintains efficiency and productivity goals.
• Monitors performance vs. budget on a daily basis.
• Interfaces with customers to provide the best level of service available and to resolve customer disputes.
• Ensures high level of service from the Service Advisors.
• Monitors warranty operation.
• Provides technical support and assistance to Service Department.
• Ensures technicians are certified and necessary training classes are scheduled and attended.
• Selects, hires and trains qualified personnel. Participates in annual performance review process.
• Other duties as assigned.

Ideal Candidates have the following:

• Minimum seven years heavy-duty mechanical experience
• Three to five years of demonstrated managerial experience
• Excellent communication skills both verbal and written
• Computer experience and knowledge of MS Office
• Valid CDL license
• H.S. Diploma or equivalent - college or technical training preferred
• Customer-focused mindset
• Self-motivated, willingness to learn, and ability to follow-up and follow through
• Strong organizational and time management skills

Our Employees Benefit from:

Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28 Years of Industry Experience || Professional Growth

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer