What are the responsibilities and job description for the Sales Support Specialist position at Nextgen information services?
We are seeking a motivated, detail-oriented Sales Support Specialist with a strong background in sales and experience using Microsoft Office applications. This role involves making and answering sales calls, processing orders, data entry, and providing administrative support. The ideal candidate is a self-starter who excels in a team environment and is passionate about providing excellent customer service.
Key Responsibilities:
- Answer incoming sales calls, address customer inquiries, provide product information, and process orders
- Accurately enter and maintain data in CRM and order management systems
- Process customer orders from initiation to fulfillment, ensuring accuracy and timely delivery
- Make outbound sales calls to potential and existing customers to promote products and services
- Collaborate with the sales team to follow up on leads and close sales
- Provide exceptional customer service by resolving issues and answering questions promptly
- Prepare reports and updates on sales activities and customer interactions
- Support administrative tasks and assist other departments as needed
- Stay informed about products, promotions, and market trends to better assist customers
MUST HAVES:
- At least 2 years experience in a sales or sales support role
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
Benefits:
- 401(k) matching
- Health insurance
- Disability insurance
- Employee discount
- Employee Net-growth Profit Sharing Program
- Paid Holidays, Paid Vacation, Sick Pay
Screening Questions:
1.) What is the candidate’s highest level of education?