What are the responsibilities and job description for the Sales Support Specialist position at BlackStar?
The Sales Support Administrator plays a key role in supporting the sales team by managing orders, maintaining CRM data, assisting with customer inquiries, and contributing to overall sales success. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced team environment while delivering excellent customer experiences.
Key Responsibilities
- Answer inbound sales calls, respond to customer inquiries, and provide product information
- Process customer orders accurately from initiation to fulfillment, ensuring timely delivery
- Enter and maintain data in CRM and order management systems
- Conduct outbound calls to promote products and services to potential and existing customers
- Collaborate with sales representatives to follow up on leads and support sales closure
- Resolve customer issues quickly and provide exceptional service
- Prepare reports and track sales activity, orders, and customer interactions
- Support administrative tasks and assist other departments as needed
- Stay updated on products, promotions, and market trends to better assist customers
Qualifications
- Minimum of 2 years of experience in sales support, account management, or related sales roles
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams) and CRM software
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Customer-focused with a proactive and positive attitude
Benefits
- 401(k) with company matching
- Comprehensive health insurance
- Disability insurance
- Employee discount programs
- Net-growth Profit Sharing Program
- Paid holidays, vacation, and sick leave
Why Join Us
This is an exciting opportunity to grow your career in sales support within a collaborative and high-energy environment. You will be part of a team that values your contributions, supports professional development, and rewards hard work.