What are the responsibilities and job description for the Restaurant Director of Operations / District Manager - Fast Casual position at Nextgen Hospitality Solutions?
Director of Operations – Fast-Casual Restaurant
Location: Ohio Region
Compensation: Competitive Base Salary Performance Bonus Comprehensive Benefits
About The Opportunity
We're partnering with a rapidly growing, industry-leading fast-casual restaurant brand to identify an exceptional Director of Operations to lead one of its highest-performing regions.
This executive leadership role oversees approximately 20–30 restaurant locations through a team of 3–4 Area Directors, providing strategic direction, developing multi-unit leaders, and driving operational and financial excellence across the region.
If you're a proven restaurant operations leader who enjoys building high-performing teams, developing future leaders, and creating a culture of accountability and guest-focused execution, this is an outstanding opportunity to make a significant impact while advancing your career with a premier restaurant organization.
What You'll Do
Lead Regional Operations
Location: Ohio Region
Compensation: Competitive Base Salary Performance Bonus Comprehensive Benefits
About The Opportunity
We're partnering with a rapidly growing, industry-leading fast-casual restaurant brand to identify an exceptional Director of Operations to lead one of its highest-performing regions.
This executive leadership role oversees approximately 20–30 restaurant locations through a team of 3–4 Area Directors, providing strategic direction, developing multi-unit leaders, and driving operational and financial excellence across the region.
If you're a proven restaurant operations leader who enjoys building high-performing teams, developing future leaders, and creating a culture of accountability and guest-focused execution, this is an outstanding opportunity to make a significant impact while advancing your career with a premier restaurant organization.
What You'll Do
Lead Regional Operations
- Provide strategic leadership for approximately 20–30 restaurant locations throughout the Ohio region.
- Directly coach, mentor, and develop 3–4 Area Directors while supporting the success of their General Managers and restaurant leadership teams.
- Establish clear performance expectations, accountability, and operational consistency across the region.
- Conduct regular restaurant visits to evaluate performance, identify opportunities, and support field leadership.
- Build and strengthen a leadership pipeline through coaching, mentoring, succession planning, and talent development.
- Partner with Area Directors to recruit, develop, and retain high-performing General Managers.
- Foster a culture built on teamwork, accountability, continuous improvement, and operational excellence.
- Ensure every restaurant consistently executes brand standards, operating systems, and company initiatives.
- Improve sales, profitability, guest satisfaction, food quality, and team engagement through disciplined operational execution.
- Lead successful new restaurant openings by supporting staffing, training, operational readiness, and leadership development.
- Own regional performance across sales, profitability, labor, food cost, and controllable expenses.
- Analyze P&L statements, key performance indicators, and operational metrics to identify trends and drive continuous improvement.
- Develop action plans that maximize restaurant performance while achieving regional financial objectives.
- Promote a guest-first culture across every restaurant.
- Ensure consistent execution of hospitality, food quality, cleanliness, and service standards.
- Partner with field leadership to resolve operational challenges and continuously improve the guest experience.
- Partner with executive leadership to execute regional growth strategies and market expansion plans.
- Prepare leadership teams to support new restaurant openings and future development.
- Lead company-wide initiatives while ensuring consistent execution throughout the region.
- Maintain compliance with company policies, food safety standards, health regulations, and employment practices.
- Conduct operational reviews and hold field leaders accountable for execution and performance.
- Promote a safe environment for both team members and guests.
- 5 years of progressive multi-unit restaurant operations leadership experience.
- Proven experience leading Area Directors, District Managers, Area Managers, or other multi-unit leaders.
- Experience overseeing a large geographic region within a fast-casual, QSR, or multi-unit restaurant organization.
- Demonstrated success improving operational performance, sales, profitability, and guest satisfaction across multiple locations.
- Experience supporting new restaurant openings, market expansion, and leadership development.
- Strong financial acumen, including P&L management, budgeting, labor management, and cost controls.
- Exceptional leadership, coaching, communication, and organizational skills.
- Ability to thrive in a fast-paced, high-growth environment.
- Proficiency with Microsoft Office and restaurant operations systems.
- Willingness to travel extensively throughout the assigned region.
- Competitive base salary.
- Performance-based bonus opportunity.
- Comprehensive medical, dental, and vision insurance.
- Paid Time Off and sick leave.
- Strong work-life balance.
- Ongoing leadership development and executive support.
- Significant advancement opportunities with a rapidly growing restaurant brand.
- Collaborative, people-first culture focused on developing exceptional leaders.