What are the responsibilities and job description for the ITSC/PCLD Technician position at NextGen | GTA: A Kelly Telecom Company?
Our client is looking for an ITSC/PCLD Technician for a 2-month contract in Rio Rancho, NM 87124.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 Months
Required Skills & Experience
Posted By: Joelyn Pasternack
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 Months
Required Skills & Experience
- 3 years of technical experience.
- Excellent customer service skills and excellent written/verbal communication skills.
- Knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
- Able to lift up to 35 lbs. solo. May be required to walk/sit/stand/crawl/kneel for extended periods.
- Technical certifications are preferred.
- Installing and configuring OS on client laptops.
- Migrating client data to new laptop.
- Advanced break/fix support of software/hardware issues for clients.
- Managing and updating tickets via the client's ticketing database.
- Processing assets returned from clients leaving the company
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- Preparing old equipment for re-dispositioning and e-waste handling
- Managing inventory counts and updating the peripheral tool daily.
- Load balancing equipment to different Client and non-Client sites.
- Loading/unloading assets into lockers.
- Updating and closing tasks in ServiceNow.
- Cleaning and testing used systems for redeployment.
- Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
- Sending emails to clients for asset collection.
- Picking up surplus equipment from users.
- Frequent interaction with clients in person and via phone, email, and IM.
- Update the client ticketing system and database.
- Assist with asset inventory audits.
Posted By: Joelyn Pasternack