What are the responsibilities and job description for the Field Service Technician position at NextGen | GTA: A Kelly Telecom Company?
Our client is looking for a Field Service Technician for a 5-month contract in Malvern, AR 72104.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 5 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 5 months
Required Skills & Experience
- Minimum 2 to 3 years of field service experience, specifically in commercial printers.
- Able to do extensive traveling via plane and/or car.
- Commercial/large printer experience.
- Epson printer certification is preferred.
- Experience working on commercial printers and have an electronics / mechanical aptitude.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
- Working knowledge of the Microsoft Office application suite, including MS Outlook.
- Experience with multi-platform Windows O/S required.
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
- Ability to work independently in a retail environment.
- Ability to lift up to 50lbs..
- Excellent customer service skills and professionalism.
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results in a fast-paced, client-driven environment.
- Project focuses on upgrading advanced commercial printers at retail locations.
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing the toner drum, transfer belt, and image unit.
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
- Install and remove equipment and systems as required.
- Responsible for the day-to-day operation of applications and equipment, and serves as a customer contact on technical and service-related problems.
- Ensure that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner.
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
- Determine the most cost-effective repair/resolution to minimize customer downtime