What are the responsibilities and job description for the Field Service Technician position at NextGen | GTA: A Kelly Telecom Company?
Our client is looking for a Field Service Technician for a 2-month contract in Woodbridge, NJ 07095.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 2-4 years of field dispatch repair and hands-on hardware experience.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Experience in troubleshooting and repairing POS or computer hardware systems.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on-call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of the client-specific training and network cable termination training.
- Must pass the client certification exam to be eligible for field dispatch.
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
- Active driver's license.
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.