What are the responsibilities and job description for the Business Office Manager – Senior Services & Healthcare Operations position at Next Steps 4 Seniors, LLC?
Business Office Manager (Full-Time)
Next Steps 4 Seniors
445 S. Livernois Rd.
Rochester Hills, MI 48307
About Next Steps 4 Seniors
Next Steps 4 Seniors is a trusted resource dedicated to helping older adults and their families navigate senior living, healthcare, aging services, and life transitions. Through education, advocacy, and personalized guidance, we connect seniors and their loved ones with the resources they need to make informed decisions and improve quality of life.
We are seeking a highly organized, proactive, and detail-oriented Business Office Manager to oversee daily administrative and operational functions while supporting the continued growth and success of our organization.
Position Summary
The Business Office Manager is responsible for overseeing the day-to-day administrative and operational functions of the organization to ensure efficiency, consistency, and organizational growth. This role serves as a key operational leader, supporting internal processes, community partnerships, financial operations, project management, and strategic initiatives. The ideal candidate is a self-starter who can effectively manage multiple priorities while helping create and maintain systems that support long-term organizational success.
Primary Responsibilities
* Manage community partner onboarding, contracts, and ongoing account relationships.
* Oversee accounts receivable processes, invoicing, collections, and reporting.
* Coordinate office operations, administrative functions, and workflow management.
* Lead special projects and organizational initiatives from planning through implementation.
* Develop and maintain operational policies, procedures, and documentation.
* Identify and implement process improvements to enhance efficiency and scalability.
* Manage CRM systems, data integrity, reporting, and internal databases.
* Collaborate with leadership to support strategic priorities and organizational goals.
* Assist with vendor relationships, technology platforms, and operational resources.
* Support team members through training, communication, and operational best practices.
* Monitor organizational processes and recommend solutions that improve productivity and effectiveness.
* Maintain a high level of professionalism, confidentiality, and accountability in all business operations.
Qualifications
* Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred.
* Minimum of three years of experience in office management, operations, administration, project management, healthcare administration, or a related role.
* Experience working within or alongside senior living communities, independent living, assisted living, memory care, skilled nursing facilities, hospitals, healthcare organizations, physician practices, home care agencies, hospice providers, rehabilitation centers, AFC homes, or other aging services organizations required.
* Understanding of the senior care continuum and the challenges faced by older adults and their families.
* Strong organizational skills with exceptional attention to detail.
* Experience managing multiple projects and competing priorities simultaneously.
* Proficiency with Microsoft Office Suite, CRM platforms, and business management software.
* Excellent communication, problem-solving, and relationship-building skills.
* Ability to work independently while collaborating effectively with leadership, referral partners, and community stakeholders.
Ideal Candidate
We are seeking a highly organized, detail-oriented professional with strong project management, administrative, and operational leadership skills. The ideal candidate thrives in a fast-paced environment, enjoys improving processes, managing multiple priorities, and building strong professional relationships.
The successful candidate is proactive, resourceful, compassionate, and committed to supporting an organization dedicated to helping seniors and their families navigate healthcare, housing, and aging-related decisions. They understand the importance of exceptional customer service, professionalism, and relationship-building while maintaining operational excellence in a mission-driven environment.
What We Offer
* Professional development and growth opportunities
* A collaborative, supportive, and mission-driven work environment
* The opportunity to make a meaningful impact in the lives of seniors and their families
* The chance to work alongside respected professionals and community partners serving older adults throughout Southeast Michigan
Job Type: Full-Time
Location: In-Person
445 S. Livernois Rd. Ste. 202
Rochester Hills, MI 48307
To Apply
Please submit your resume and a brief cover letter outlining your qualifications and interest in the position to:
Lynne@nextsteps4seniors.com
Applications will be reviewed as they are received.