What are the responsibilities and job description for the Technical Support Engineer - Automation position at Next Level Business Services, Inc.?
Job Details
Job Title: Technical Support Engineer
Type: Full-time contract
Duration: 12 Months
Location: Orlando, FL
Onsite Requirement: onsite 2 days of the week.
- Must have: JavaScripting, Networking and OS debugging knowledge.
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customers/users where the product is highly technical or sophisticated in nature.
- This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources
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