Entry Level Customer Service

Start Your Career with NEXT Industries!

About NEXT Industries

Next Industries is more than an industrial supplier. We are manufacturing, technical, and engineering experts focused on streamlining the supply chain for our customers. For three generations, we have partnered with customers to reduce costs, minimize downtime, and support their evolving operational needs through product expertise, inventory management, and service solutions.

Our success is driven by our people. We value accuracy, accountability, collaboration, and a customer-focused mindset.

Where You’ll Start

This role begins on our Quotation Team, where you’ll build a strong foundation in our products, systems, and processes. It’s the ideal entry point to learn the business, gain hands-on experience, and position yourself for future growth within the company.

What You’ll Do (Your Impact Starts Here)

Your initial focus will be on product identification—learning how to match customer needs with the right industrial products. From there, you’ll play a key role in supporting our sales team and customers by building accurate, timely quotes.

You’ll be the person who ensures everything is right the first time—pricing, specs, and details—helping us deliver an exceptional customer experience.

Day-to-day, you will:

• Review customer requests, specifications, and drawings to identify the correct products
• Build accurate, detailed quotes using Excel and internal systems
• Partner with sales, purchasing, and vendors to gather pricing and availability
• Keep pricing data current and organized
• Track and follow up on quotes to support successful sales outcomes
• Maintain clean, accurate records in internal systems (we’ll train you!)
• Help improve processes, reporting, and efficiency over time
• Deliver responsive, detail-oriented customer support throughout the quoting process

What Makes You a Great Fit

We’re looking for someone who is highly organized, detail-oriented, and comfortable working with data—especially in Excel.

You’ll thrive in this role if you have:

• Strong Excel skills (comfortable working with data, organizing information, and ensuring accuracy)
• Exceptional attention to detail—you catch what others miss
• Excellent organizational and time management skills
• Strong communication skills (written and verbal)
• A proactive mindset and willingness to learn
• Ability to manage multiple tasks and priorities effectively

Background we’re looking for:

• High school diploma required; associate’s or bachelor’s degree is a plus
• Experience in customer service, data entry, quoting, or sales support is helpful—but not required

What We’ll Teach You

You don’t need prior experience in industrial products or systems—we’ll train you.

• Industrial product knowledge (tools, fasteners, MRO, safety equipment, etc.)
• ERP and CRM systems (such as Epicor, SAP, Salesforce)
• Our quoting process, pricing structure, and internal workflows

Why Join NEXT Industries?

• Career Growth: Start on the Quotation Team and grow into opportunities across sales, purchasing, operations, and beyond
• Skill Development: Build valuable, transferable skills in Excel, product knowledge, and business systems
• Team Environment: Work with experienced professionals who support your learning and success
• Stability & Legacy: Be part of a third-generation company with a strong reputation and long-term vision

Benefits That Support You

We believe in taking care of our team so you can focus on doing your best work. Our benefits package includes:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• Paid time off and holidays

Who Succeeds Here

People who enjoy solving problems, working with data, staying organized, and continuously improving how things are done.

If you’re looking for more than just a job—and want a place to build a career—NEXT Industries is ready to invest in you.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• On a scale of 1-10 with 10 being the highest, how would you rate your Microsoft Excel skills?
• How many years of experience do you have with Excel?

Ability to Commute:

• Troy, MI 48083 (Required)

Work Location: In person

Salary : $20 - $25