Fulfillment Operations Supervisor

Job Describtion.

In this role, you’ll oversee daily VAS operations including hemming, embroidery, appliqué, engraving, and other customer-specific customization services. You’ll be responsible for making sure work is completed accurately, efficiently, safely, and on time while meeting client specifications and quality standards.

What You'll Do

• Manage daily VAS workflows and ensure client work orders and special-project instructions are clearly communicated to Team Leads and associates.
• Plan project timelines, capacity, labor, and staffing to meet productivity, cost, and deadline targets.
• Prioritize work around client deadlines, product launches, seasonal peaks, and other business needs.
• Identify and escalate capacity, staffing, equipment, or material constraints before they impact customers.
• Partner with Account Management and Customer Experience (AM/CX) to scope new VAS programs, including labor, equipment, material requirements, and operational feasibility.
• Own department quality by establishing inspection checkpoints, investigating errors and complaints, and conducting root-cause analysis.
• Reduce defects, rework, and customer impact through corrective and preventive actions.
• Track product damage, ensure proper identification and system damage-outs, maintain accurate damage logs, and implement corrective actions to control loss and cost.
• Lead, coach, and develop Team Leads and associates by setting daily goals, conducting standups, managing performance, and addressing associate needs.
• Partner with HR on employee relations and progressive corrective action when necessary.
• Oversee new-hire training on SOPs, customer-specific requirements, equipment, safety, and quality procedures.
• Cross-train employees to provide labor flexibility across VAS functions.
• Maintain OSHA and workplace safety standards, including PPE, equipment upkeep, housekeeping, and 5S practices.
• Coordinate with Receiving, Inventory, Returns, Production, Outbound, AM/CX, and IT to keep operations running smoothly.
• Ensure materials and supplies are available and managed cost-effectively.
• Track and report key department KPIs including completion rates, productivity, labor efficiency, quality/error rates, and damages.
• Identify and implement continuous-improvement opportunities across workflows, equipment, and processes.

What You Bring

• 3 years of experience in fulfillment, warehouse, production, or manufacturing operations.
• 2 years of experience leading or supervising a team.
• Demonstrated ability to manage workflows, timelines, capacity, and labor to meet productivity and cost goals.
• Strong quality-control mindset with experience in inspection, root-cause analysis, and corrective/preventive action.
• Strong leadership and coaching skills with the ability to hold employees accountable for productivity, quality, safety, and attendance.
• Excellent communication and cross-functional coordination skills.
• Working knowledge of OSHA/safety practices, PPE, and 5S.
• Comfortable working with warehouse/inventory systems and basic KPI reporting.
• Ability to work on-site and support seasonal peaks, including flexible or extended hours when needed.

Preferred Qualifications

• Experience with VAS or product customization such as embroidery, hemming, appliqué, engraving, or screen printing.
• Previous experience in a 3PL or e-commerce fulfillment environment.
• Bilingual in English and Spanish.
• Experience with Paycom or a similar HRIS/timekeeping system.
• Associate's or Bachelor's degree in Operations, Supply Chain, Business, or a related field.

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have experience with Value-Added Services or product customization such as embroidery, hemming, engraving, screen printing, or similar work?

Experience:

• Leading or supervising a team: 2 years (Required)
• Warehouse, fulfillment or 3PL operations: 1 year (Required)
• Quality control: 1 year (Required)

Work Location: In person

Salary : $40,000 - $55,000