Customer Service Assistant

Job Description

**Job Description**

We are seeking a **Customer Service Assistant** to join our growing team in Houston, TX. The ideal candidate will be responsible for handling client inquiries, providing accurate information, and ensuring a smooth and professional customer experience at all times. This is a full-time role designed for someone who thrives in a fast-paced environment and values customer satisfaction above all.

**Responsibilities**

• Answer and respond to customer inquiries via phone, email, and in person.
• Resolve customer concerns with professionalism and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information clearly and concisely.
• Assist in improving customer service procedures and practices.
• Collaborate with other departments to resolve issues and ensure a seamless client experience.
• Follow up with customers to ensure resolution and satisfaction.
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent (Associate degree preferred).
• 1 year of experience in a customer service or administrative role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and patience.
• Proficient in Microsoft Office and general computer skills.
• Bilingual (English/Spanish) is a plus.
  
  

Additional Information

**Benefits**

• Competitive salary ranging from $52,000 to $59,000 per year
• Opportunities for professional growth and advancement
• Paid time off and holidays
• Health, dental, and vision insurance
• Supportive and collaborative work environment
• Ongoing training and development programs