What are the responsibilities and job description for the Customer Service Assistant position at Miracom Hive?
Job Description
We are seeking a friendly, detail-oriented **Customer Service Assistant** to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and ensuring their needs are met promptly and professionally.
Key Responsibilities
All your information will be kept confidential according to EEO guidelines.
- Job Title:** Customer Service Assistant
- Location:** New Orleans, LA
- Job Type:** Full-time
We are seeking a friendly, detail-oriented **Customer Service Assistant** to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and ensuring their needs are met promptly and professionally.
Key Responsibilities
- Greet and assist customers via phone, email, chat, or in-person.
- Answer inquiries, resolve issues, and provide accurate information about products or services.
- Process orders, returns, and exchanges efficiently.
- Maintain customer records and update information in the database.
- Escalate complex concerns to the appropriate department.
- Follow company policies and procedures to ensure quality service.
- Collaborate with team members to improve customer satisfaction.
- High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills (MS Office, CRM software).
All your information will be kept confidential according to EEO guidelines.
Salary : $53,000
