What are the responsibilities and job description for the Account Manager position at NEXHR?
This role is working with a Speciality Chemical Manufacturer, specifically working with Pulp & Paper Mills. Candidates must have previous experience of working in operations in the mill or have sold chemicals into the mill.
Position Summary
The Sales Executive position is responsible for managing assigned territory. Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.
Key Outcomes/Responsibilities
Customer Satisfaction: Managing the relationship with the customer in a manner that prevents attrition.
Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested
Continuous improvement: Associate Sales Executives should bringing savings projects to the customer to help improve their process (>10% of sales each year).
Actions: proposing chemical and/or digital solutions to lower customers costs, identifying process changes and assisting customer with implementation, optimizing applications or process variables/controls
Account Growth: Associate Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications
Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications
Reporting/Service: Servicing the account in a manner that keep the customer happy.
Actions: writing service reports, application testing and monitoring, business review with customer, process and application troubleshooting, responding to service calls, maintaining equipment
Basic Qualifications
- Education: Bachelor's Degree
- Job Related Experience: 4-6 years
- Water Clarification
- Facilitation/training skills
- Metrics/data analytics
- Communication training