Collections Specialist | Midvale, UT

Collections Specialist | Midvale, UT

Nexeo HR is hiring a Collections Specialist to join our client in the financial services sector located in Midvale, Utah. This is a great opportunity for individuals with experience in collections, customer service, or finance who excel at communication, problem-solving, and negotiation. As a Collections Specialist, you’ll work directly with customers to resolve delinquent accounts, set up repayment plans, and ensure compliance with state, federal, and FDCPA regulations. This is a full-time, on-site position with long-term career growth potential in a structured financial environment.

Responsibilities

• Contact customers via phone regarding delinquent accounts

• Identify reasons for delinquency and secure commitments for repayment

• Negotiate repayment plans, settlements, or alternative arrangements

• Update and maintain customer account information in the system

• Follow established guidelines for collection strategies and remedies

• Explain consequences of delinquency and walk customers through repayment options

• Perform skip tracing and due diligence in compliance with regulations

• Adhere to the Fair Debt Collection Practices Act (FDCPA) and bankruptcy laws

• Communicate professionally with borrowers, attorneys, and third parties

• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required

• Previous experience in collections, banking, customer service, or finance preferred

• Strong verbal communication and customer service skills

• Ability to be firm yet professional when negotiating repayment solutions

• Solid organization, prioritization, and follow-up skills

• Knowledge of consumer loans, credit cards, overdrafts, and collection processes preferred

• Familiarity with FDCPA and other regulatory requirements

• Proficient with Microsoft Office Suite (Excel, Word, Outlook)

• Must pass a background check and drug screening

Pay

$20.00 per hour

Job Type

Full-Time | On-Site | Long-Term Career Opportunity

Schedule

Monday–Friday OR Tuesday–Saturday | 9:30 AM – 6:00 PM

Nexeo Benefits

•    Medical, Dental, Vision, Limited Life, Short-Term Disability.

•    Refer a Friend Bonus | Other Financial Incentives (Bonuses).

•    Weekly Pay | Direct Deposit | Rapid Pay Card.

•    Hassle-Free Job Search: A Nexeo Recruiter is always available to assist you.

Questions?

Call or Text our office today!

With 100 jobs available, we're sure to find a job for you.

1476 North Main Street North Logan, Utah 84341

(P) (435) 363-9263

Nexeo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Nexeo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nexeo expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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