What are the responsibilities and job description for the Customer Service Associate position at NexCall Communications?
NextCall Communications is currently hiring at our New York location for a Customer Service Associate position. The ideal candidate we are looking for should be motivated, ambitious and ready to learn. This Customer Service Associate role is entry level, which provides a unique opportunity to learn valuable skills and techniques from professionals. As a Customer Service Associate, you will gain hands-on experience by working directly with customers and other team members while learning the fundamentals of account oversight and customer service. This entry level position is perfect for someone who enjoys working face to face with customers, eager to learn, and ready to develop customer service and retention skills.
Responsibilities as a Customer Service Associate:
- Connect and maintain interpersonal interactions with customers as a Customer Service Associate by delivering friendly and informative service
- In this entry level position you will assist with client accounts, enrollment presentations and operations
- As a Customer Service Associate, learn how to identify customer needs, recommend and execute solutions to ensure their needs are met
- Participate in daily training to build your customer retention and account management skills
- Collaborate with the Customer Service Associate team to meet local business goals and grow in this entry level position
- Maintain strong client relationships and an efficient working environment while developing your promotional enrollment experience
Qualifications to be a Customer Service Associate:
- High school diploma, GED or equivalent education
- Able to communicate professionally and effectively with team members and customers
- Ambitious and ready to learn entry level customer service and account management skills
- Quick learner who can adapt to a dynamic work environment
- Have the desire to improve the business and Customer Service Associate team
- Able to apply learned skills throughout in person customer interactions
- No prior account executive experience needed! (this is an entry level position)
- Able to work in person, on-site in Rochester, NY
If you are interested in starting a business career, this could be a great opportunity. In addition to gaining valuable mentorship and experience, this entry level role is unique due to not requiring any prior experience. Apply today as a Customer Service Associate, if you are ready to take the first step into the business world!
Job Type: Full-time
Pay: $955.15 - $1,150.29 per week
Benefits:
- Professional development assistance
Work Location: In person
Salary : $955 - $1,150