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Location: Newtown, CT

Are you passionate about providing extraordinary customer service?  Have you been recognized for your warm, friendly personality?  Do you enjoy helping customers via the telephone, online and email?  If this describes you, we have the opportunity you’re looking for!    

Newtown Savings Bank is looking for a professional, positive, and high-energy team player to join our team as a Part-time Customer Service Specialist. In this role, you’ll be the voice of the Bank—providing outstanding service to our customers through our Customer Service Center (Call Center). You’ll handle inquiries, resolve issues, and ensure every customer interaction is a positive one.

This part-time position offers a flexible schedule of 5-6 hours per day with general availability preferred Monday through Saturday. Daily start and end times may vary (example shift may be 9am-3pm, but this is dependent on business scheduling needs). This role is primarily based in our Newtown, CT office, with some flexibility to work remotely, as business needs allow. When working from home, use bank-provided equipment in a home setting that allows for uninterrupted work hours and a quiet environment to take customer calls. Your home internet connection must meet minimum speed and security requirements to support remote work effectively.

Must be able to commute to our Newtown, CT office to work onsite, as scheduled.

If you are interested in becoming part of an elite team of banking professionals, we want to talk to you! 

PRIMARY RESPONSIBILITIES:

• Within a Customer Service Center environment, respond to customers through a variety of incoming communication channels including telephone, online and email while meeting Bank defined service standards. Provide customers with product and service information as well as account resolution.  
• Acknowledge and courteously resolve customer complaints with a first-time resolution. Research and render decisions within authority level, refer as needed to department supervisor. Ensure customer satisfaction and provide professional customer support. 
• Maintain a high level of knowledge regarding all Bank services and product suites.  Use knowledge to actively solicit new business from both customers and potential customers by identifying sales opportunities and uncovering needs.   Actively sell the complete line of deposit products and services as well as make referrals to Commercial Lending, Mortgage Bankers and Newtown Investment Solutions.
• Process customer transactions received through incoming communication channels. 
• Support the Bank’s Mission Statement, Vision Statement, Core Values.
• Support department management in creating and maintaining an environment where employees feel engaged, supported and valued.

POSITION REQUIREMENTS

• Outstanding customer service skills
• High School Diploma or equivalent.
• 1-2 years Banking / Call Center experience
• Bilingual preferred
• Ability to listen well and follow instruction
• Knowledge of basic computer applications
• Verbal and Written Communication skills.
• Ability to multi-task
• Proper telephone etiquette
• Knowledge of Banking Rules and Regulations

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.