What are the responsibilities and job description for the Supervisor, Patient Access position at Newton-Wellesley Hospital?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care?
No
Essential Functions
- Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
- Ensure accurate and timely patient registration, including demographic and insurance information.
- Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
- Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
- Continuously improve processes and procedures to enhance the patient experience.
- Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
- Resolve customer complaints and concerns in a professional and timely manner.
- Prepare and analyze performance reports to assess department performance and identify areas for improvement
Qualifications
Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Experience
experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience 1-2 years preferred
Knowledge, Skills and Abilities
- Strong leadership and communication skills.
- Knowledge of healthcare regulations and patient privacy laws.
- Ability to analyze data and make informed decisions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation and commitment to providing excellent patient care.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $79,560 - $115,721