Patient Access Representative

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Dual reporting to the Senior Operations Manager and the Finance Manager, the Financial Analyst will help with the overall functions of each department. The Financial Analyst contributes to each department by assisting with analysis, work queues, ad hoc projects, and other tasks as assigned. Other tasks may include interacting with patients (and payers) by phone, email, and in person.

Qualifications

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Completes projects for Finance, Operations, and other MEEI teams
• Updates weekly and monthly reports for both departments
• Proactively identifies opportunities for revenue improvement and takes initiative to solve issues independently
• Analyze data, including policies, workflows, and procedures, and present results to management.
• Surgical clearance workflow improvement
• Other duties as assigned, including work queues and any help that the Operations and Finance teams require – this includes:
• Interacting with patients and insurance payers: on the phone and in email communication.
• Reviewing, confirming, and updating demographic and insurance information with patients.
• Maintaining strict confidentiality regarding all patient matters and securing all patient information.
• Back up to the analysis and support functions for the call center
• Must be flexible and stand in (if needed) in patient-facing roles, such as the lobby and admissions.
  

Qualifications:

Additional Job Details (if applicable)

• Bachelor’s degree
• Data analysis and computer skills, particularly with Microsoft Excel
• Healthcare finance, reimbursement, and billing experience, preferably with Epic.
• A combination of education and experience may be substituted for the requirements.
  
  

Skills And Competencies:

• Possess strong interpersonal skills to effectively communicate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
• Strong analytical, problem-solving, and negotiation skills
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Ability to work independently, as well as prioritize workload and manage concurrent projects
• Self-motivated, resourceful, and able to take initiative.
• Healthcare experience in hospital operations or finance is a plus.
• A combination of education and experience may be substituted for the requirements.
  
  

Remote Type

Hybrid

Work Location

243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.