Director Title Curative- Mortgage Servicing

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Director Title Curative directs the successful execution of the tasks and responsibilities of the specified curative team ensuring that all work is completed in accordance with best practices, company and underwriter policies/procedures, applicable statutes, regulations, and customer SLAs. Manage accurate reporting to key internal and external stakeholders as to team performance and make appropriate and timely changes to team workloads and workflows to facilitate the needs of customers.

Direct Reports

• Title Curative Analysts
  
  

Principal Duties

• Oversee the coordination and execution of tasks and responsibilities of specified sub-teams within the Title Curative and Title Support Department
• Direct and manage staff and contingent workforce by prioritizing and delegating work, tracking day-to-day production and quality targets, and making appropriate changes to team workloads and workflows
• Establishing, maintaining, and monitoring relevant control and feedback systems to ensure the quality of work performed as well as compliance with company and underwriter policies/procedures, applicable statutes, regulations, and customer SLAs
• Create, maintain, and distribute various report to internal and external stakeholders as to team performance and productivity
• Monitor and approve team member time and attendance, conduct employee reviews, and set individual/team production and performance goals
• Supervise, coach, and mentor team members through team and one-on-one meetings
• Interview and oversee the training of new team members as to job responsibilities and company policies
• Provide guidance and assistance with the resolution of title curative matters including coordinating with company underwriters to clear complex issues and granting business decision clearance as necessary
• Implement new processes, technologies, and/or training initiatives to improve the performance and productivity of staff and contingent workers
• Collaborate on a continuous basis with customers and other departments within the company to ensure the facilitation of information, alignment of resources, and resolution of issues
• Perform related duties as assigned by supervisor
  
  

Education And Experience Requirements

• Bachelor’s Degree preferred
• 9 years of relevant experience performing title curative work in title insurance or mortgage industry
  
  

Knowledge, Skill And Ability Requirements

• Comprehensive understanding of the Title Curative and Title Support Department, its various sub-teams, and the environment in which it operates.
• General management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Superior interpersonal skills to build and maintain professional relationships with customers, co-workers, vendors, etc.
• Superior professional communication skills – written & verbal.
• Superior time management skills & ability to respond to client/vendor/inter-departmental requests in a timely fashion.
• Demonstrated decision making, planning and problem-solving skills.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Proficient knowledge of MS Office: Word, Excel & Outlook; ResWare experience a plus.
• Research & analytical skills to comprehend applicable state laws.
  
  

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  
  

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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