Contract Management System Administrator

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Position Summary

The Contract Management System Administrator is responsible for the configuration, maintenance, optimization, and user support of the organization’s Contract Lifecycle Management (CLM) platform, Conga (formerly Novatus). This role ensures the system operates efficiently, supports end-to-end contract workflows, and meets the needs of Procurement, Vendor Management, Legal, Finance, and other business stakeholders. The Administrator serves as the primary subject matter expert for the CLM system, enabling the organization to drive compliance, visibility, reporting, and operational efficiency.

Description

Essential Functions, Duties, and Responsibilities

• System Administration and Configuration
• Configure and maintain CLM system settings, user roles, permissions, templates, and automated workflows.
• Oversee system updates, enhancements, and integrations with ERP, CRM, e signature platforms, and other enterprise systems.
• Manage metadata fields, clause libraries, reporting dashboards, and document repositories.
• Ensure data accuracy, security, and integrity across the system.
• User Support and Training
• Serve as the primary point of contact for system users and troubleshoot issues related to system functionality.
• Develop and deliver user training programs, quick start guides, job aids, and onboarding materials.
• Monitor system usage and proactively identify opportunities to streamline user experience.
• Provide support for contract request intake, workflow questions, and routing issues.
• Process Optimization
• Partner with Vendor Management, Legal, Finance, and business units to evaluate and enhance contract workflows.
• Implement process improvements to reduce cycle time and strengthen compliance.
• Ensure templates, clauses, approval rules, and workflows remain up to date with policy requirements.
• Collaborate with cross functional teams to standardize processes across the enterprise.
• Reporting and Analytics
• Build and maintain dashboards and reports to provide visibility into:
• Contract cycle times.
• Expiration and renewal tracking.
• Workload distribution.
• Contract compliance and obligations.
• Prepare periodic performance metrics for leadership and audit teams.
• Effectively manage and oversee the day-to-day operations of an offshore team of Analysts.
• Governance and Compliance
• Ensure the CLM system aligns with internal policies, regulatory requirements, and audit controls.
• Maintain records retention and archival protocols.
• Coordinate user access, authentication, and system security measures.
• Vendor and Technology Management
• Liaise with the CLM software provider for support cases, upgrades, and roadmap items.
• Participate in evaluating new modules, integrations, or enhanced functionality.
• Support testing and change management efforts for system releases.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.
  
  

Qualifications And Education Requirements

• Bachelor’s degree in business, Information Systems, Supply Chain, or related field a plus.
• 3-5 years of experience administering a Contract Management system (e.g., Conga, Coupa, Ariba, or similar).
• Prior supervisory experience preferred.
• Strong understanding of contract lifecycle processes, procurement, and legal workflows.
• Proficiency with report building, data analysis, and system configuration.
• Excellent problem solving, documentation, and communication skills.
• Understanding and commitment to continuous business improvement process.
  
  

Skills, Abilities, And Knowledge

• Capable of working closely with internal customers, cross-functional teams, business units, support partners and suppliers – exhibits leadership behaviors.
• Effective planner and organizer.
• Ability to manage multiple projects and tasks effectively.
• Analytical ability to develop and execute strategic and tactical plans.
• Creativity, integrity, and Innovation – is creative and inclusive in approach, honest, accountable, upholds ethical standards and maintains confidentiality, as required. Demonstrates integrity in handling sensitive negotiations and managing key relationships.
• Effective Change Agent and Communicator - demonstrates advanced verbal and written communication skills, with added focus on listening and ability to develop and present subject matter materials to all levels of the organization.
• Consistently Demonstrate Quality Customer Focus and Leadership – is a self-starter, assertive and a team player, striving to provide stellar service to Newrez Business Units.
• Problem Solving and Conflict Leadership – strives to understand contributing factors, works to resolve complex challenges, and works with others to effectively resolve conflicts.
• Delivering Results – sense of urgency – defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.
• Teamwork / Cooperation – accountable to team, works with others to meet established milestones, appreciates view of team members and is respectful of others.
• Initiative – acts, seeks new opportunities, and strives to see projects through to completion.
• Work Reliability/Quality – strives to eliminate errors, values accurate work as a priority, and seeks opportunities to improve deliverables.
  
  

Work Environment And Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
  
  

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection