Ramp Customer Service Rep ( PM Shift)

Are you tired of the same mundane routine and love interacting with customers face to face? If so, consider joining Newrest as a Ramp Customer Service Representative. In this unique role, you'll ensure that flights are successfully catered with all the required items in the correct spots. You will board planes and greet pilots, flight attendants, and VIP guests of all kinds. You'll be the face of Newrest and a true ambassador for the brand. At Newrest, we're committed to creating simple, humble, responsible, and efficient global experiences. Join our diverse and inclusive team that operates in 54 countries. As a Customer Service Representative, you will be a driving force behind our success and can make a real impact.

Benefits offered

• Free lunch every day
• Medical, dental, and vision insurance for you and your family
• Health Savings Accounts
• Life insurance paid by the company
• Additional life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) with company match
• Employee Assistance Program
• Transportation assistance
• Paid Time Off
• Sick Leave Award
• Holiday pay
• Recognition and incentive programs
  
  

Career progression

At Newrest, we're not just offering a job-we're offering a career. We believe in promoting from within and are committed to helping you grow and succeed. As a Customer Service Representative, your career path could lead to roles such as Customer Service Supervisor, Assistant Customer Service Manager, and Customer Service Manager. We’re here to support you every step of the way, and we're excited to see where your career with us will take you.

Required Responsibilities

• Work both independently and as part of a team to accomplish work tasks
• Meet deadlines and manage unexpected changes in a time-sensitive environment
• Socialize with customers and business partners to improve business relationships and promote brand awareness
• Use day-of-operation client software and interface to ensure that every flight has the right level of service
• Audit and ensure all catering specification requirements are fulfilled onboard before flight departure
• Control conformity and quality of onboard catering products before flight departure
• Communicate with team members and customers in-person or through electronic channels to furnish information regarding flight information, specifications, and other relatable content
• Input audit reports into the company-issued platform for all scheduled flight assignments
• Address catering-related customer issues, provide appropriate solutions and alternatives within designated time limits; follow up to ensure adequate resolution
• Attend both on and offsite base visits for customer-focused presentations and other engagement opportunities
• Make decisions to address issues keeping in line with Newrest policies, procedures, and core values
• Safely drive and operate ground equipment such as cargo vans in areas of congestion both on and off the air operations area ("ramp")
• Regular and timely attendance is expected for the position.
• Other job duties may be assigned based on operational need
  
  

Education/Experience Requirements

• High school diploma or equivalent required
• Prior experience in hospitality, airline and aviation-related industry is preferred but not required
• Valid and unexpired driver's license required
• Strong interpersonal, communication, and organizational skills with a keen eye for accuracy and attention to detail
• Aptitude for problem-solving
• Customer service orientation and ability to adapt and respond to different types of personalities
• Ability to comply with personal decorum, professional conduct, and personal appearance guidelines
• Ability to be self-disciplined and self-managed to meet deadlines, multi-task, and work with little supervision
• Ability to multi-task and work in a fast-paced environment
• Ability to speak, read, write, and understand English fluently
• Ability to work in various weather conditions (e.g., heat, rain, snow, etc.)
• Ability to work in a physically demanding role that requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting to 50 pounds (i.e., pushing/pulling beverage or food carts/carriers)
  
  

Physical Environment

The physical demands described here represent those that an employee must meet to perform the essential responsibilities of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these responsibilities.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is frequently required to use hands to handle or feel. The employee also often lifts, pushes, and moves up to 50 pounds. The employee regularly works outdoors, and the environment's temperature may fluctuate drastically from very cold to hot temperatures. The noise level may range from moderate to very loud. The employee will also walk on high heights and uneven surfaces above ground near vehicles.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.