Case Manager - Access

WHO WE ARE…

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic.?

For more information visit our website: www.newportmentalhealth.org

WHO WE ARE LOOKING FOR…

Mission- Aligned:?You are excited to be a part of Newport Mental Health’s mission to improve the lives of our clients living and working in Newport County by providing the highest quality of care.?

Ally:?You intentionally foster belonging, personal growth, and empowerment for all. You are a strong advocate for the BIPOC, LQBTQIA , Woman, Veteran, and other underrepresented communities.?

Solution Orientated:?You are driven to think of different approaches to narrow the gap which leads to positive and effective changes.?

Time Management:?You are a conscious planner and a thoughtful decision maker who adheres to deadlines.?

WHAT YOU WILL BE DOING (ESSENTIAL DUTIES) …

We are seeking an experienced Case Manager to join our Access team. In this role, you will serve as a primary point of contact for new clients and incoming referrals, engaging individuals promptly, gathering initial information, and coordinating next steps. The Case Manager collaborates closely with internal programs and external partners to ensure timely, supportive warm hand-offs and a smooth connection to appropriate services.

Main Duties and Responsibilities:

• Conduct initial screenings and comprehensive assessments for all clients presenting for intake to determine service needs, appropriate level of care, and required referrals.
• Provide clients with informational materials outlining local outreach resources and supportive services to promote awareness and access to community support.
• Facilitate referrals to external agencies and community-based services for clients who elect not to engage in agency services, ensuring continuity of care.
• Manage referral phone lines by responding to inquiries, gathering necessary information, and directing calls appropriately.
• Conduct follow-up outreach to confirm successful connection to referred services and provide additional support or resources as needed.
• Monitor and review referral folders regularly; promptly contact clients upon receipt of referrals to provide information regarding intake procedures, appointment availability, and service options.
• Prepare and maintain the internal referral list; distribute to managers for review, incorporate feedback, and submit finalized documentation to the agency in a timely and accurate manner.
• Participate in daily team meetings to review client visits, address concerns, and coordinate care to ensure effective service delivery.

WHAT WE EXPECT OF YOU…

• Associate’s degree required; bachelor’s degree preferred. Degree in Human Services field preferred.
• 2 years of experience in the Human Services field preferred.
• Valid Driver’s License with reliable transportation to travel to facilities across the area.
• Exceptional verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• Strong organizational skills with the ability to prioritize work and meet deadlines.
• Self-motivated, independent, and adaptable in dynamic work environments.
• Collaborative mindset with the ability to work well within multidisciplinary teams.
• Problem-solving skills with the ability to apply critical thinking in client care situations.

APPLY NOW

Submitting your application is a great way to learn more about Newport Mental Health. If you have questions about how your experience aligns with our job openings or know someone who would be a great candidate for our job openings, please contact Human Resources:?

Human Resources

Newport Mental Health

42 Valley Road

Middletown, RI 02842

Tel: 401-846-1213

Fax: 401-324-6251

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.