What are the responsibilities and job description for the Newport Aquarium Retail Team Lead - Full Time position at Newport Aquarium?
MAJOR DUTIES AND RESPONSIBILITIES:
- Perform, adhere to, and implement all Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operation.
- Lead a team of 4 to 8 people (depending on the season). Responsible for the supervision of the gift shop’s processes and its hosts.
- Help Merchandise Management Team develop and monitor a highly motivated, positive, and productive team.
- Assist in evaluations and training of all gift shop hosts.
- Help implement new policies and procedures when needed.
- Maintaining accurate recording keeping involving team members, including Newport Aquarium awards and recognitions.
- Handle comments, concerns and suggestions from hosts and guests regarding the guest experience.
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Must be self-motivated to work independently, as well as, disciplined and reliable.
- Keep safety as a number one priority at all times while working at Newport Aquarium.
- Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
- Responsible for maintain Payment Card Industry (PCI) compliance.
- On daily basis ensure that:
- Maintain store displays and ensure proper pricing, inventory and ensuring items are in stock.
- Assisting the guests of Newport Aquarium in finding merchandise, gifts, or souvenirs and completing cash transactions.
- Keep Gift Shop neat, orderly and well stocked at all times.
- All required paperwork is properly completed.
- Courteousness, friendliness, and helpfulness are being displayed at all times.
- Opening and closing procedures are appropriately implemented.
- Maintaining proper break schedule for Gift Shop hosts as prescribed in employee handbook.
- Perform other related duties or tasks as assigned by the Merchandise Management Team.
QUALIFICATIONS:
- Must be at least 18 years of age.
- Proficiency in Microsoft Outlook, Word, and Excel is a plus
- Prior cash handling and point of sale experience is a plus.
- Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
- Must be able to think clearly, react quickly, and calmly to changes and/or stressful situations.
- Previous supervisory experience preferred. Previous guest service or retail experience preferred.
- Ability to work a flexible schedule which includes weekends and holidays.
REQUIREMENTS:
- Successful completion of pre-employment background check.
- Ability to remain on feet for long periods of time, climb stairs, bend and stoop.
- Physical strength, including the ability to lift up to 25 pounds.
WHAT YOU’LL GET:
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
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Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.