Newport Aquarium Food & Beverage Team Lead - Full-Time Year Round [YR]

MAJOR DUTIES AND RESPONSIBILITIES:

• Perform, adhere to, and implement all Herschend Enterprises' Core Values and Newport Aquarium Guest Experience Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient food and beverage operation.
• Maintain a positive attitude and appearance at all times.
• Responsible for overseeing Sharky’s Café guest-facing processes, and leading 1 to 4 team members.
• Help Food and Beverage Management Team develop and monitor a highly motivated, positive, and productive team.
• Assist in evaluations and training of all Food and Beverage team members.
• Help implement new policies and procedures when needed.
• Maintaining accurate record keeping involving team members, including Newport Aquarium awards and recognitions.
• Handle comments, concerns and suggestions from fellow employees and guests regarding the guest experience.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Must be self-motivated to work independently, as well as, disciplined and reliable.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Perform opening and closing duties as needed.
• Ability and willingness to cross train in other food and beverage areas.
• Responsible for maintaining Payment Card Industry (PCI) compliance.
• On a daily basis ensure that:
  • Participates in the basic functions of the foods department including, guest transactions, preparing food, and cleaning the lobby/café.
  • Maintain inventory and ensure items are in stock.
  • Maintaining proper break schedule for team members as prescribed in host handbook.
  • Perform other related duties or tasks as assigned by the Merchandise Management Team.

QUALIFICATIONS:

• Must be at least 18 years of age.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus
• Prior point of sale experience is a plus.
• Previous lead or supervisory experience desired.
• Must have strong public speaking skills the ability to read, write and speak the English language (knowledge of other languages is a plus)
• Must be able to think clearly, react quickly, and calmly to changes and/or stressful situations
• Previous guest service, food industry or retail experience preferred.
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
• ServSafe Certification or Food Service Manager Certification desired.

PHYSICAL REQUIREMENTS:

• Successful completion of pre-employment background check.
• Ability to remain on feet for long periods, climb stairs, bend and stoop.
• Physical strength, including the ability to lift up to 25 pounds.

YOU CAN EXPECT:

• Comprehensive medical, dental, and vison insurances
• 40 sick hours, 40 personal hours, 8 Holidays, 80 Vacation Hours annually
• Profit Sharing and 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development

You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!

And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.

Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU

Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.