Build On Your Lot (BOYL) Sales Coordinator

SUMMARY: Responsible for coordinating and managing aspects of BOYL sales contracts, starts, design center appointments, contracts, and closings. 

DUTIES AND RESPONSIBILITIES:

• Business hours must be adhered to unless prior approval by management is obtained.
• Coordinates with BOYL Director in the contract process for new sales from start to finish. This includes ensuring that all documents are properly executed along with all required deposits and turned in to the corporate office within 48 hours. 
• Directly interfaces with buyers to develop and maintain positive working relationships by providing professional communication, coordination, and exceptional customer service throughout the homebuilding process.
• Responsible for working with the HOA and submitting all community documents to ACC committee for approval.
• Manages prospects including follow up. All prospects must be entered into the CRM system and maintained on a regular basis.
• Manages daily, weekly, and monthly follow up with all prospects to ensure the occurrence of constant and consistent contact.
• Coordinates Design Center appointments with buyers within the required time frame and ensures the collection of all required deposits, redraw fees, and custom option payments.
• Coordinates all BOYL closings by working directly with buyers, lenders, title companies, and internal departments to ensure a smooth and timely closing. Provides all necessary builder documentation to title.
• Manages the draw schedule and collection of funds for each individual BOYL home.
• Manages the collection of funds on each change order done after the official closing and start date.

Marketing Responsibilities

Work with Independent Realtor to ensure:

• Each home is listed in MLS and all MLS required photos are uploaded.
• Maintain listing throughout build process:
• The home is listed at the correct price.
• Leading photo is changed and updated.
• Descriptions on listing and individual photos is updated regularly.
• Construction progress photos are being updated regularly.
• Additional - Photography
• Aerial photography; Matterport/Virtual Staging – is done on request
• Finished inventory photography is provided.

Signage

• Request sold and available signage as needed:
• Work alongside builder team for signage placement.
• Maintain appearance of signage on homesites.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Associate degree (AA) or equivalent from a two-year college or technical school.
• Computer skills required:
• Proficient in Microsoft Outlook, Excel and Word
• Basic knowledge of Newmark systems and HAR
• Experience with MLS platforms or similar real estate listing systems is preferred.
• Other skills required:
• Minimum of three (3) years of experience in residential homebuilding, sales support,

customer service, construction administration, or a related field.

• Strong customer service, relationship management, and administrative coordination skills.
• Excellent interpersonal, communication, organizational, and project coordination skills.
• Professional demeanor with a strong work ethic, exceptional listening skills, and a commitment

to delivering a high level of customer service.

• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a

fast paced environment.

• Required to attend and actively participate in training and continuing education as scheduled

by management.

COMPETENCIES:

• Communication - Communicates clearly and professionally, both verbally and in writing. Listens effectively, seeks clarification when needed, responds appropriately to questions, and presents information accurately. Produces clear, well organized written communications with proper grammar and spelling while adapting communication style to meet the needs of the audience.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Planning and Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel.
• Frequently required to talk or hear.
• The employee must occasionally lift and/or move more than _5 pounds.