What are the responsibilities and job description for the Voice IT Field Support Specialist position at NewGen Technologies?
In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.
The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Responsibilities
- Conduct sites surveys; assess and document current site configuration and user requirements
- Analyze existing requirements and prepare specifications for hardware acquisitions
- Develop hardware installation schedules
- Prepare drawings documenting configuration changes at each site
- Prepare site installation
- Configure computers, communications devices and peripheral equipment
- Train site personnel in proper use of hardware
- Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic/Ethernet cables and telephone systems
Requirements
- TS/SCI FSP Clearance
- Minimum education and experience level: High school/GED and 0-2 years of experience AND 8570 Certification. Will accept an AA or BS in a technical field as a substitute for years of experience.
- Preferred Security
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
- Well-versed in installing windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Outstanding communication skills to relate with team members and support workers
- Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management
- Must be able to lift up to 50 pounds and able to drive a company vehicle
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ