What are the responsibilities and job description for the Tier II Technician (Fort Belvoir) position at NewGen Technologies?
NewGen Technologies has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
Responsibilities
- Support the installation and maintenance of the client LAN/WAN devices
- Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team
- Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
- Draft and implement standard network change requests
- Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
- Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process)
- Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
- Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs
- Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
- Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs)
- Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS.
- Experience with Visio
- Familiar with ServiceNow and Confluence
- May have up to 10% COMSEC responsibilities based on site and team needs
Requirements
- TS/SCI CI Poly Clearance
- 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
Additional Qualifications
- Available to travel up to 20% of the time
- Available to work flexible hours, to include weekend support
- Ability to work independently and in a collaborative environment
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ