ARC Manager

Are you looking for your new career? NewGen Administrative Services is now hiring an Accounts Receivable Consultant Manager (ARC Manager) to be the newest member of our awesome team!

Salary Range: $120-140k

The Accounts Receivable Regional Manager is responsible for ensuring the consistency and quality of the AR effort across the company and in their assigned Region. They train and develop the AR Consultants who report to them and serve as back up during times of transition when an open AR Consultant position arises.

This role includes but is not limited to:

• Assists in the recruiting and hiring of AR Consultants

• Trains and develops the AR Consultants who report to them

• Supervises the AR Consultants, including evaluations and disciplinary actions as needed

• Conducts touch base meetings with AR Consultants on a regular basis, as assigned

• Implement processes and procedures to ensure consistency in their region and throughout the company

• Participates in annual AR strategic planning under the direction of the Director of ARCs

• Assists in planning regional Meetings with ARCs

• Meets with Director of AR monthly to discuss performance of facilities against plan

• Attends monthly CFO/SVP Aging Reviews

• Trains ARCs and Regional BOMs on the technical knowledge and skills needed to succeed in their role

• Teaches all aspects of batch claim billing, claims, banking, accounting and EMR software

• Teaches eligibility for all payor types, such as Medicaid, Medicare, commercial, etc

• Teaches the authorization process for all payors

• Teaches billing process for all payors

• Teaches follow-up process for all payors, including claim correction and appeals

• Teaches collection process for private accounts, including small claims court, collection agencies and any referrals

• Works with facility to improve billing processes, such as Triple Check, Admission tracking, hospice & Private billing etc.

• Helps recruit and interview candidates for ARC, RBOM, BOM and BOA positions

• Makes recommendations that are seriously considered regarding the hiring, performance management, and termination of Business Office personnel

• Works with ARC on how to lead, supervise and develop their business Office staff

• Performs exit report with the Administrator after each visit

• Visits facilities monthly as assigned per region

• Attends Triple Check and PDPM at each facility as assigned per region

• Attends A-Z aging review with ARC and Administrator as assigned per region

• Reviews 120 day aging w/ARC on challenging buildings

• Completes month-end close with each facility monthly or as assigned per region

• Maintains software and performs new facility and user setup

• Able to travel locally and out of the area as needed to support and consult with facilities, including overnight travel

• Follows all HIPAA regulations

• Must be capable of maintaining regular attendance

• Performs other related duties as required and assigned

 Must haves:

• Demonstrates knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactions

• Appreciates the importance of maintaining confidentiality of resident and facility information

• Always demonstrate honesty and integrity

• Strict adherence to the Corporate Compliance Program and Standard of Conduct.

• Able to understand and follow written and/or verbal directions

• Able to communicate adequately in oral and/or written communication

• Demonstrates ability to prioritize tasks and responsibilities and complete duties and projects assigned

• Ability to follow through and complete tasks with minimum supervision

• Demonstrates ability in maintaining confidentiality of facility/company information

• Able to respond to change productively and to handle additional tasks/projects as assigned

• Possesses strong knowledge of state and federal regulations

• Ability to follow appropriate safety guidelines

• Must meet all local health regulations and pass pre-employment physical exam, which includes drug screening, criminal background investigation and reference inquiry

• Able to carry out the essential functions of this job (with or without reasonable accommodation) without posing specific, current risk of substantial harm to health and safety of self and others

QUALIFICATIONS:

High School graduate or equivalent required; college degree preferred

5-7 years experience as an AR Consultant preferred

5-7 years experience as a supervisor

Possesses knowledge and experience in Medicare, Medicaid and HMO billing

Possesses skills in private collection

Possesses excellent computer skills, including keyboarding, and use of computer applications and MS Office

 Who we are:

NewGen Administrative Services believes in cultivating a family culture and thrives on person-centered care. While building a positive culture focused on a shared vision, trust, communication and collaboration, our mission is to provide compassionate, quality care that focuses on the unique needs of our residents and families.

How we shine:

We believe in

• Teamwork
• Creativity
• Respect
• Appreciation
• Honesty
• Integrity

What makes us special? 

• Competitive Wages!
• Great benefits – Medical, dental, and vision coverage
• Growth Opportunities
• Student Loan Forgiveness Program
• Tuition Reimbursement
• Continuing Education / Training Opportunities
• Referral Bonus Program

Equal Opportunity Employer

All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran or disability status, or any other characteristic protected by law.

Salary : $120,000 - $140,000