Mobile Device Technician (Part-Time)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We are currently hiring a Technician I (Phone & Tablet App Loading) who has prior experience with Mobile Devices. including troubleshooting support for Phones. Below is the complete job description:

Primary Responsibilities:   

• Set up new configurations for phone and tablets.
• Install, configure, and upgrade software applications.
• Troubleshoot and resolve software application and OS related problems.
• Identify, prioritize, and escalate situations requiring urgent attention.

 Knowledge and Skill Requirements:

• Technical skills in installation and troubleshooting of relevant software and hardware.
• Proficient data entry skills
• Familiarity and experience with Apple or Android phones and Apps

Key Competencies:

• Need to be able to work independently with minimal supervision Strong customer service skills.
• Strong oral and written communication skills
• Ability to learn and adapt quickly to changes.
• Critical thinking and analytical capabilities in troubleshooting and problem solving.
• Planning, organizing and prioritizing skills.
• Attention to detail.
• Ability to be flexible and handle stressful situations at times.

Physical Demands:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

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