Workflow Planner/CSR

Job Purpose:

• To control and co-ordinate all activities associated with receiving and dispatching goods in line with customer requirements, standards, and service levels. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team on site.

Responsibilities:

• Orders are received and dispatched in line with customer and company guidelines and procedures
• Inbound and outbound orders are received and dispatched in a timely manner in line with customer and company targets and KPIs of service and quality
• Warehouse team and automated logistic installation are used in an efficient way with a smooth workflow
• Using the systems in the agreed way and managing quality issues on behalf of the customer. These quality issues relate to service and stock.
• Working with customers and carriers to ensure customer delivery requirements are achieved
• Working with Shift Leader and Operator to ensure optimum workflows and efficiencies take place in all warehouse activities
• Ensure all customer orders are received and, on the system,
• Work with carrier representatives and warehouse team to ensure prompt and accurate loading and unloading
• Work to ensure picking, loading and unloading activities are completed in a timely manner
• Use the systems in the most efficient way to create a smooth flow of product in and out of the high bay
• Act in line with agreed procedures for ensuring quality of product is to maintain at all times in line with customer requirements (temperature, damages etc)
• Communicate with customers, carriers and in house team of any deviation from process, quality issues, and service issues, or risk of failure in these area