WMS IT Support Manager - OSC

WMS IT Support Manager - OSC

Build the future of food
At NewCold, we're shaping the future of the food supply chain. Our warehouses and transport network connect the world's major food manufacturers with retailers and food service providers.

Join a collaborative team of doers, innovators, and engineers who are dedicated to making a real impact. Together with advanced robotics and cutting-edge technology, we're not just keeping up with the times -we're pioneering smarter, more sustainable operations to keep the world's food fresh and safe.

To support our rapid growth, we're constantly looking for talented people to join our team. Want to be a part of a dynamic, forward-thinking environment? Join us!

Your role as a WMS IT Support Manager - OSC

Key responsibilities:

About the Role
Accountable to actively drive consistent and efficient Operational processes within NewCold North American sites. This role will lead our Site WMS SuperUsers, while also contributing as a Subject Matter Expert (SME) withing the conceptual framework of a "Center of Excellence" for the Operation Support Center. Primary focus related to User abilities related to the interconnected functions of the Warehouse Management System (WMS), Material Flow Control Systems (MFCS), Yard Management Systems (YMS), Site Camera systems and effective use of our TopDesk support system. Utilizing strong technical capabilities and leadership acumen to drive Site SuperUser engagement and execute sustainable systems training, actionable reporting and gap analysis plans that drive a culture of ongoing development that drives consistent best practices within the established Operational Site teams. Support the active growth of our Region by contributing as a Subject Matter Expert (SME) for onboarding new clients in new Sites and eventual "go-live"

Responsibilities
Directly trains, lead and further develops Site WMS SuperUsers by:
Setting an expectation for workflow processes and supporting site KPIs
Developing standardization efforts with SOPs/ DWIs to implement well defined processes and training for user interfacing systems.
Support site cross training to engage a greater regional redundancy ability
Lead Testing effort with Site SuperUsers on new development/program fixes encompassing all user interfacing Logistic systems.
Establishing expectations on maximizing site fill rate and put away effectiveness to ensure efficient utilization.
Documenting SuperUser roles in a way that supports our ability to replicate the NewCold standard and scale up our team as new Sites are brought on.
Creating consistent monitoring of system performance
Build redundant support options for site teams to ensure system issues are dealt with in a timely manner with minimal impact to operational effectiveness.
Demonstrates commitment to the region's success by engaging teams to align processes that support the overall Operational Efficiency goals. Support deployment of best practices within the roles of Planners, Schedulers, Stock Control and Operators according to strategy.
Leads onsite analysis to determine current state of systems acumen and adherence to standard work practices within the local Operations team. Develop necessary gap resolution/Ongoing learning plans along with a sustainable feedback loop to drive engagement.
Supports cross training among roles to further functional competencies and teamwork (Planners, Schedulers, Stock Control & Operators)
Work effectively with Site Teams to develop effective onsite technical SMEs to enhance utilization and reduce downtime related to system failures.
Demonstrates the technical agility to assess current systems and identify opportunities through new systems, enhancements to current systems and processes to deploy that speed up our ability to reach strategic and tactical Operational goals.
Actively engages with IT Leadership to demonstrate available industry system opportunities vs current capabilities and make recommendations for improvements.
Engages with local site teams to identify opportunities for potential enhancements to current systems that drive engagement and efficiency.
Leads the implementation of newly developed software/software enhancements affecting Operational processes.
Execute SQL Database searches to analyze operational inefficiencies
Partner with Regional Implementation Team to meet NewCold growth strategies and timelines that deliver greater customer experience.
Participate in applicable acceptance testing to ensure preparedness for First Pallet In and First Pallet Out.
Assist in the development of training plans for new Team Members that lead to consistent deployment of best practices.
Assist with plans that identify appropriate resource allocation for go live that supports the project schedule and established budget.
Participating in Customer Work Shops as needed to match capabilities vs expectations.
Travel requirements will fluctuate; currently 25-50%
Other duties as assigned.

Who we are looking for:
We are seeking motivated and forward-thinking individuals who thrive in collaborative and fast-moving environments. Our ideal candidate has:

Experience and Education
4-7 years of WMS (warehouse management systems) support experience
Proficient in Blue Yonder, Manhattan, Red Prairie or other WMS applications
Bachelor's or associate Degree preferred but not required
Background in the warehousing, distribution center, logistics or manufacturing industries
Multisite support experience

Ready to make an impact?
Our goal is to keep the world's food fresh and safe with our proprietary technologies and innovative solutions. Join our team and help build a more efficient, innovative, and sustainable food supply chain. Your next career chapter starts at NewCold.

Whether you're a seasoned expert or just starting your career, NewCold provides the opportunities and challenges that allow you to grow and excel. Ready to turn your curiosity into impact?

Explore careers at NewCold
Visit our website to learn more and apply.

Can we welcome you on board as our new WMS IT Support Manager - OSC and help continue our successful growth?

NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.