Patient Scheduling Coordinator (Bilingual)

Overview
We are seeking a dynamic and compassionate Bilingual Patient Scheduling Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional administrative support while ensuring smooth scheduling and communication. Your energetic approach and attention to detail will help create a positive experience for patients and streamline clinic operations. Fluency in both English and Spanish is essential to effectively serve our diverse patient population. This paid position offers an exciting opportunity to contribute to quality patient care while developing your skills in medical administration and health information management.

Responsibilities

• Manage patient appointment scheduling efficiently across multiple EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others, ensuring accuracy and timeliness.
• Verify insurance coverage, perform insurance eligibility checks, and conduct insurance verification processes to facilitate seamless patient visits.
• Communicate clearly with patients via phone and in person, demonstrating excellent phone etiquette and customer service skills.
• Review and update medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Assist with intake procedures, including gathering medical history, updating care plans, and explaining clinic policies to patients in both English and Spanish.
• Support front desk operations by handling multi-line phone systems, filing medical records, and performing clerical tasks such as data entry using Microsoft Office tools.
• Collaborate with clinical staff to coordinate appointment schedules, follow up on missed appointments, and manage documentation review for accuracy.
• Maintain knowledge of CPT coding, ICD-9/10 coding, medical terminology, and Medicare guidelines to support accurate documentation and billing processes.

Qualifications

• Proven experience in medical scheduling, front desk support, or medical office management within a healthcare setting.
• Bilingual fluency in English and Spanish is required; strong communication skills in both languages are essential.
• Familiarity with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Knowledge of HIPAA regulations, medical coding (CPT, ICD-9/10), insurance verification procedures, and health information management practices.
• Strong computer skills including proficiency with Microsoft Office Suite (Word, Excel) and office equipment such as multi-line phones and fax machines.
• Excellent organizational skills with attention to detail for documentation review and accurate data entry.
• Ability to handle sensitive patient information discreetly while providing outstanding customer service in a fast-paced environment. Join us as a Patient Scheduling Coordinator (Bilingual) to make a meaningful difference in patients' lives by delivering efficient service with a positive attitude! This paid role offers valuable experience in healthcare administration while supporting the mission of providing accessible quality care for all patients.

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $21