Information Technology Project Manager

Job Title: Commercial IT Project Manager

Location: King of Prussia, PA (Hybrid – 2 days onsite in a week)

Position Type: Contract position

Responsibilities:

Manager Notes:

• The expectation is for someone who can go beyond project administration, understand business processes, contribute to discussions, and effectively bridge commercial stakeholders and IT teams.
• Prioritize business-oriented pharmaceutical Commercial IT Project Managers, rather than traditional IT PMs.
• The ability to understand commercial workflows and engage meaningfully with business stakeholders will be a significant differentiator, particularly given Client's previous experiences.
• MS Project is the primary project management tool. Basic familiarity with Copilot would be beneficial.

Responsibilities:

• Lead and manage multiple complex, global, cross-functional projects supporting Commercial Operations and IT strategic priorities.
• Drive end-to-end project execution, including initiation, planning, design, implementation, testing, deployment, and operational handover.
• Lead commercial technology initiatives, including HCP/HCO paid engagement and payment management solutions, ensuring alignment with business objectives, operational requirements, and implementation milestones.
• Develop a strong understanding of pharmaceutical commercial business processes and translate business priorities into actionable project plans and deliverables.
• Serve as a key liaison between Commercial Operations, IT, Global Process Owners, functional leaders, and external technology partners, ensuring business and technical requirements remain aligned.
• Partner with stakeholders across commercial functions, including marketing, sales, field medical, market access, and pricing, to understand workflows, dependencies, and operational impacts.
• Develop and maintain comprehensive project plans using Microsoft Project, including timelines, milestones, scope, resource requirements, dependencies, and critical paths.
• Establish and maintain RAID logs (Risks, Assumptions, Issues, and Dependencies), proactively identifying potential obstacles and driving mitigation and resolution strategies.
• Lead project governance activities, including steering committee meetings, executive-level presentations, stakeholder updates, and project status reporting.
• Communicate project progress, risks, issues, decisions, and escalations clearly and effectively to senior leadership, business stakeholders, and technical teams.
• Facilitate meaningful discussions between business and IT stakeholders, challenging assumptions, clarifying requirements, and supporting informed decision-making.
• Coordinate and prioritize activities across multiple global workstreams to ensure alignment with project objectives, timelines, and business priorities.
• Collaborate with project sponsors and functional leaders to establish project scope, success criteria, resource requirements, and delivery expectations.
• Manage third-party implementation partners, systems integrators, and vendors, ensuring accountability for deliverables, timelines, and quality.
• Oversee project activities related to business process mapping, technology solution design, system integration, testing, qualification, and implementation readiness.
• Identify opportunities to improve commercial business processes, enhance operational efficiency, and maximize the value of technology investments.
• Proactively resolve cross-functional issues, resource conflicts, and competing priorities while maintaining strong stakeholder relationships.
• Support organizational change management, stakeholder readiness, and adoption activities associated with new systems and processes.
• Ensure project documentation, status reports, decision logs, and supporting materials remain accurate, transparent, and accessible.
• Maintain effective relationships with geographically dispersed teams and stakeholders, promoting collaboration, accountability, and successful project outcomes.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Life Sciences, or a related discipline, or equivalent relevant professional experience.
• 5–7 years of experience managing complex, cross-functional projects using formal project management methodologies, tools, and governance frameworks.
• Strong experience delivering technology-enabled business initiatives within complex global organizations.
• Pharmaceutical or life sciences industry experience is strongly preferred, particularly within Commercial Operations or Commercial IT.
• Understanding of pharmaceutical commercial functions such as marketing, sales, field medical, market access, pricing, or HCP/HCO engagement management is highly desirable.
• Experience supporting HCP/HCO engagement, transparency, or payment management platforms, particularly Orion/Medispend, is preferred. Experience with comparable platforms or related commercial compliance workflows will also be considered.
• Demonstrated ability to understand business processes, engage in functional discussions, and connect business needs with practical technology solutions.
• Proven experience managing the full project lifecycle, including project planning, execution, risk management, testing, deployment, and transition to business operations.
• Strong proficiency with Microsoft Project, including the development and management of detailed project schedules, resource plans, milestones, and dependencies.
• Experience managing project governance, steering committees, RAID logs, executive status reporting, and senior stakeholder communications.
• Demonstrated success managing multiple global workstreams, cross-functional dependencies, competing priorities, and geographically dispersed project teams.
• Ability to collaborate effectively with business and IT stakeholders, translate complex technical concepts into business terms, and facilitate decisions across diverse functional groups.
• Experience managing external vendors, technology implementation partners, and third-party systems integrators.
• Familiarity with enterprise technology implementations, system integrations, process mapping, testing, and business readiness activities.
• Experience with Veeva or other pharmaceutical commercial technology platforms is desirable.
• Experience delivering commercial digital transformation initiatives, enterprise collaboration tools, or workflow automation solutions is beneficial.
• Working knowledge of Microsoft 365 Copilot or similar AI-enabled productivity tools is a plus.
• Project management certifications such as PMP, PRINCE2, or equivalent formal training are desirable.
• Excellent communication, presentation, facilitation, stakeholder management, and interpersonal skills, with the ability to influence at both executive and operational levels.
• Strong business acumen, critical thinking, problem-solving, and decision-making capabilities.
• Self-directed, proactive, and results-oriented, with the ability to anticipate challenges, take ownership, and drive initiatives forward without requiring extensive oversight.
• Ability to work effectively in a global, matrixed environment while building trusted relationships across business functions, IT teams, and external partners.
• Willingness and ability to work in a hybrid arrangement with occasional onsite presence, approximately once per week, based on business needs.