Field Support Engineer

Field Support Engineer

• Job Title: Field Support Engineer
• Location: Groton, CT (100% Onsite)
• Experience Level: 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience

Required Skills & Experience

• 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience
• Strong Windows 10 and Windows 11 troubleshooting experience
• Windows workstation installation, configuration, and administration
• Software installation and troubleshooting
• Hardware and peripheral troubleshooting
• Windows device drivers and Device Manager
• Active Directory and domain-joined workstation concepts
• Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
• User/group permissions and local security concepts
• Application and operating-system compatibility troubleshooting
• Backup, restoration, and data migration fundamentals
• Ability to interpret technical documentation and execute defined technical procedures
• Strong documentation and technical communication skills
• Ability to independently troubleshoot technical issues and escalate appropriately
• Ability to work with application owners, infrastructure teams, vendors, and end users
• Ability to work onsite and support scheduled deployment activities

Role Overview

Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements. Capture and maintain workstation information including asset details, OS, installed applications, application versions, connected instruments/peripherals, and interfaces.

Technical Core & Responsibilities

Assessment & Readiness

• Perform technical assessments of existing Windows 10 workstations for Windows 11 upgrade or replacement
• Capture and maintain workstation information including asset details, OS, installed applications, application versions, connected instruments/peripherals, and interfaces
• Assess hardware and software readiness for Windows 11 and identify compatibility issues requiring remediation or vendor confirmation

Workstation Build & Configuration

• Support replacement of legacy workstations with enterprise-standard Windows 11 computers
• Build, configure, and prepare Windows 11 workstations according to approved enterprise standards
• Install and configure business, laboratory, instrument-control, and supporting software

Migration & Connectivity

• Support migration of application configurations, local data, instrument configurations, communication settings, and other approved system components
• Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, and file shares

Troubleshooting & Vendor Coordination

• Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues
• Coordinate with software and instrument vendors for Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures

Backup, Security & Compliance

• Support pre-upgrade backup activities and ensure recovery or rollback provisions are available
• Support Active Directory/domain integration and enterprise security and endpoint-management requirements
• Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, and access groups
• Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices

Validation & Documentation

• For validated or regulated systems, work with Validation and Quality resources for qualification and validation activities
• Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status
• Identify technical risks, compatibility concerns, dependencies, and blockers and escalate to the project technical lead
• Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning
• Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes

Additional Notes

• Individual role to work at client site to collect required information for Windows 10 to Windows 11 OS migration including hardware details and application details as per SOW and migration plan

Note

• 100% Onsite in Groton, CT
• No Subcontracting permitted
• 3–5 years experience required
• Windows 10/11, Active Directory, TCP/IP, DNS, DHCP, and device driver troubleshooting experience required
• GxP and validated systems experience required